What are the responsibilities and job description for the Receptionist/Administration position at Mercedes-Benz of Gilbert?
Join the Winning Team at Mercedes-Benz of Gilbert!
Mercedes-Benz of Gilbert is a family-owned and independently operated dealership that prides itself on exceptional service and a state-of-the-art facility. Serving the Gilbert area, we’re known for our successful sales and service team, and we’re on the lookout for dedicated, motivated individuals to join us as a Receptionist!
Top applicants will be friendly and enthusiastic when greeting customers. Applicant must be professional in both appearance and telephone skills.
Working weekday morning, afternoon and nights shifts, as well as on weekends will be required.
WHAT WE OFFER:
Administrative Duties:
Mercedes-Benz of Gilbert is a family-owned and independently operated dealership that prides itself on exceptional service and a state-of-the-art facility. Serving the Gilbert area, we’re known for our successful sales and service team, and we’re on the lookout for dedicated, motivated individuals to join us as a Receptionist!
Top applicants will be friendly and enthusiastic when greeting customers. Applicant must be professional in both appearance and telephone skills.
- A minimum of one year administrative experience is required.
- Must be competent using Microsoft Excel, Word as well as Google Sheets and Google Drive products.
- A minimum of one year receptionist experience is preferred.
- Dealership and CDK experience is a plus!.
- Applicant must enjoy working with others in a fast paced environment.
- Some duties include answering a multi-line telephone system, greeting guests, data entry, making follow up outbound calls and various other tasks as assigned.
Working weekday morning, afternoon and nights shifts, as well as on weekends will be required.
WHAT WE OFFER:
- Benefits
- Promotes from within
- Full time schedule.
Administrative Duties:
- Enter vehicle data in various dealer portals
- Compile reports for management
- Have a strong understanding of Microsoft Office products (Excel, Word, etc.). Must be competent with using Good Drive products.
- Be able to navigate multiple websites, apps and portals
- Have a competent understanding of technology and how to navigate different sites, portals and apps.
- Manage inbound calls and route the to the correct department accordingly
- Welcome walk in traffic
- Engage daily with customers via phone
- Make outbound calls to follow up with potential sales customers
- Manage incoming sales calls and enter information into database
- Monitor online lead database for client inquiries
- Complete data entry tasks
- Frequently check and respond to emails promptly
- Keep and maintain a clean and welcoming front desk
- Be cheerful and welcoming to all of our clients
- Assist sales personnel
- Assist management
- Strong verbal and written communication skills
- Ability to handle objections confidently over the phone
- Call center experience preferred but we will train the right candidate.
- Time management, prioritization skills, and the ability to multi-task are required
- Self-motivated and goal oriented
- Must work well within a team environment
- Work well being behind a computer
- Work well with interacting with clients and staff
- Familiar and comfortable using a computer, Microsoft Office products and the ability to learn new computer applications.
- Must be willing to submit to a drug screen prior to employment
Salary : $17