Client Services Credit Dispute Investigator

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About Us:

Who is Mercedes-Benz Financial Services?

Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle.

Why work at Mercedes-Benz Financial Services?

Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee-centric environment. We’re a global company that not only offers best-in-class products to our customers but also best-in-class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture.

Benefits

When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity-rich benefits package offering something for every employee at each stage of their life.

As a new employee, you will have the opportunity to take advantage of the following benefits that go beyond – beginning day one:

• Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
• Need a vacation? How about just some time for YOU! In addition to our vacation time, you’ll receive nine (9) additional corporate holidays and six (6) Personal days, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you!
• Ride in Style - All employees are eligible to participate in the Mercedes-Benz Employee Lease Program
• We want you to be healthy! Outstanding medical, dental, and vision insurance, employer-paid short and long term disability plus on-site exercise facilities
• Is your family growing? Enjoy generous paid Family Leave Programs - Six Weeks for New Parents; Two Days for New Grandparents; as well as Adoption Expense Reimbursement Programs - up to $6k per child
• Want to go back to school? Tuition Assistance Scholar Program - receive up to $5,250/year in vouchers to complete business-related coursework
  
  

Job Overview:

The Credit Dispute Investigator role conducts investigations into high risk consumer credit disputes in adherence with the Fair Credit Reporting Act (FCRA). Responsibilities include reviewing and responding to escalated consumer disputes and conducting investigations into allegations of fraud and identity theft received through direct or indirect consumer disputes, engaging the Fraud Department where appropriate, collaborating with Fraud Investigators, documenting steps taken to investigate, responding to allegations within the required timeframe, and submitting corrections to credit bureau reporting where applicable.

Responsibilities:

• Review all consumer credit disputes that contain allegations of fraud or identity theft, evaluate evidence presented by the consumer, and ensure a reasonable investigation is conducted in accordance with FCRA and FACT Act requirements; escalate suspected fraud / identity theft related disputes to the Fraud Department appropriately; collaborate with Fraud Investigators to conclude investigations and submit credit bureau corrections in cases of confirmed fraud / identity theft. ( 60%)
• Support the investigations into pre-litigation demands related to the FCRA, active defensive litigation cases as it relates to credit disputes and FCRA claims. (20%)
• Conduct reasonable investigations into escalated consumer credit disputes to promptly identify and correct inaccurate credit reporting. (20%)
  
  

Qualifikationen

Qualifications:

Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position.

This position requires a minimum of 2 years of overall work experience. Preferred experience includes:

• Business-General: 1 year
• Collections: 1 year
• Credit: 1 year
• Customer Service: 2 years
  
  

Education:

High School Diploma/(GED) Is Required, Bachelor's Degree Is Preferred.

Additional Knowledge:

• 1 year of Credit Dispute experience preferred.
  
  

Skills:

• Analytical skills
• Ability to collect data and establish facts and identify trends and variances
• PC skills
• Corporate Mainframe
• Microsoft Office
  

Recommended Prerequisites:

• Collections Agent; Retail Credit Analyst; Leadership roles in Operations
  
  

Posting Statement

If you were not re-directed successfully after clicking the “Apply for this job” button, please click the following link to search and apply for the role on the local career portal: https://daimler.taleo.net/careersection/ex/jobsearch.ftl

Mercedes-Benz Financial Services offers competitive salary, performance-based bonuses and a full suite of benefits including 401(K) with match, generous vacation and personal time, a Mercedes-Benz car program as well as flexible work arrangements.

EEO/Minorities/Females/Disabled/Vets

Benefits

Mit­arbeiter Events

Mit­arbeiter­rabatte möglich

Mit­arbeiter­handy möglich

Mobilitäts­angebote

Betrieb­liche Alters­ver­sorgung

Gesund­heits­maß­nahmen

Coaching

Kantine, Café

Park­platz

Barriere­frei­heit

KontaktMercedes-Benz Financial Services USA LLC

14372 Heritage Pkwy76177 Fort WorthDetails zum Standort

NAFTA SSC E-Mail: nafta_ssc_recruiting@mercedes-benz.com

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