What are the responsibilities and job description for the Business Systems Analyst - Pharma (Commercial CRM Experience Required) position at Meraki7?
Role: Business Systems Analyst
Domain: Commercial Pharma / LifeSciences
Location: South San Francisco (3 days a week in client location)
Who may not be a fit:
Candidates without Veeva or Salesforce CRM experience
Candidates without any healthcare / life sciences exposure
Candidates without exposure to customer engagement / CRM workflows may not be a strong match
Requirements:
● Drive the project requirements and liaison with Business and IT solution/Dev team from initiation to completion end to end as a BSA
● Facilitate workshops - story-boarding, translate story-boarding artifacts into an electronic format and provide input in design sessions.
● Perform any data analysis to support use case feasibility.
● Analyze and document requirements as user stories (scope) and business rules (use cases) and UX needs.
● Plan user acceptance test (UAT), support creation of UAT scripts and facilitate UAT.
● Analyze and document current and future business processes.
● Train the operations team as needed and support them in resolving production issues.
● Perform knowledge transfer to Training & Communication teams. Support user deployment activities as needed.
● Must build strong relationships with our stakeholders.
● Show up with an enterprise mindset and ensure work is not being done in silos.
● Be a systems thinker and look at the big picture while determining the best solution.
Skills:
● 7 years of experience analyzing business requirements supporting medium to large scale projects as the primary BSA.
● Bachelor’s Degree in Computer Science, MIS, or equivalent preferred.
● Strong experience in Agile methodology and working in Scrum teams is a must have. (Scrum certification is a plus).
● Strong experience with documenting Epics, User Stories and spikes using a scrum tool such as JIRA is a must.
● Some SQL experience is a must have.
● Working knowledge of using collaboration tools such as Miro, Jamboard etc.
● Demonstrated success handling initiatives of high complexity and a problem solving mindset.
● Ability to multitask, work in a fast paced environment and required to have an agile mindset.
● Experience in UI/UX design especially pertaining to Data Dashboard design is preferred.
● IBAA-CBAP or similar certification is a huge plus.
● Advanced experience with data visualization and business intelligence software (ETL, Data Integration, Master Data, Qlikview, SAS,...) a huge plus
● Pharma knowledge a plus