What are the responsibilities and job description for the Service System Administrator position at MEPPI?
Powering Innovation, Driving Operational Excellence: Transforming Service Operations Across MEPPI!
MEPPIs Service Center Division (SCD) is seeking a highly skilled Service System Administrator to lead the management, optimization, and continuous improvement of the ServiceMax and Salesforce platforms that power our service operations. In this role, you will ensure system integrity, enhance user adoption, deliver impactful reporting, and support critical business processes that keep our service teams running efficiently and effectively.
This is a high-impact opportunity to partner with cross-functional teams, influence operational performance, and drive digital transformation across SCD.
What Youll Do:
Own the ServiceMax Platform:
Configure, maintain, and enhance the ServiceMax application using out-of-the-box functionality to support evolving business needs.
Ensure System Integrity:
Monitor data accuracy, conduct routine checks, perform system audits, and ensure optimal performance across platforms.
Build Smarter Processes:
Develop and implement workflows, process builders, validation rules, and reports that improve efficiency and support KPIs.
Lead Administration & Governance:
Manage user accounts, profiles, permissions, system configurations, and code migrations while upholding best practices.
Be the First Line of Support:
Troubleshoot and resolve system issues, address user requests through MEPPIs ticketing system, and provide timely, effective solutions.
Support Business Excellence:
Partner with the Operational Excellence Manager to track, analyze, and report on service KPIs.
Drive Future Enhancements:
Collaborate with stakeholders to gather requirements, support new software implementations, and roll out platform improvements.
Stay Ahead of Releases:
Monitor ServiceMax and Salesforce updates, evaluate new features, and recommend enhancements that benefit SCD operations.
Shape CRM Operational Standards:
Coordinate the design, documentation, and continuous improvement of CRM processes, policies, and system standards across the division.
Train & Empower Users:
Deliver onboarding, refresher, and new-feature training sessions that promote strong user adoption and system engagement.
Maintain Compliance:
Assist with annual compliance audits through permission reviews, system reporting, and documentation.
Represent SCD:
Interact with employees, vendors, and customers in a manner that strengthens the divisions professional image and relationships.
What You Bring:
Education:
Bachelors degree in a business or technical field, or an equivalent combination of education and experience.
Experience:
35 years of hands-on experience performing business analysis and software administration, ideally within a manufacturing or service-focused environment.
Technical Knowledge:
- Intermediate understanding of field service operations and business process development
- Intermediate Salesforce platform experience (workflows, admin setup, reporting)
- Basic experience with ServiceMax configuration and administration
Skills:
- Advanced communication, interpersonal, and presentation skills
- Strong analytical and problem-solving abilities
- Advanced proficiency with MS Office and business systems
Whats in It for You?
- Comprehensive Health Coverage: Weve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
- Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
- Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
- Career Development: Were invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
- Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and free access to our 24/7 fitness center in Warrendale, PA. You also have access to MEPPIs Wellness Program, which supports employees and their families on their path toward health and harmonyand much more!
Why MEPPI?
At MEPPI, youre not just another team memberyoure part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, were a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team thats driving the future of transportation and energy solutions.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.