Match Support Specialist / Social Worker (Volunteer)

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Match Support Specialist / Social Worker (Volunteer)

PromiseLearning | Mentorship & Student Support

Organization Mentor A Promise (MAP)

Location Remote with NYC-based collaboration as needed

Type Volunteer

Reports To Director of Programs / Director of Mentor Training & Development

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit serving children and youth ages 5–18 experiencing housing instability through mentorship, literacy, social-emotional learning (SEL), and creative expression. Our mentorship model centers safety, stability, and trauma-informed care so that every young person can build trusting relationships and thrive.

About The Role

We are seeking a Match Support Specialist / Social Worker to help ensure strong, healthy, and supportive mentor–mentee relationships. This role provides guidance, resources, and check-ins to mentors, students, and families to ensure matches are safe, effective, and aligned with MAP’s trauma-informed and youth-centered approach.

This role plays a critical part in supporting mentor retention, student wellbeing, and program quality.

Key Responsibilities

• Provide ongoing support to mentor–mentee matches throughout the program year
• Conduct periodic check-ins with mentors, students, and families
• Offer guidance on communication, boundaries, and relationship-building
• Support mentors in navigating challenges and identifying appropriate resources
• Escalate concerns to program leadership when additional support is needed
• Help document match progress and maintain organized records
• Contribute to development of resources for mentors and families
• Collaborate with mentor training, SEL, and program teams
• Maintain timely, professional responsiveness via email and chat in Google Workspace
  
  

Qualifications

• Background in social work, counseling, psychology, education, or youth development
• Strong communication, empathy, and active listening skills
• Comfort supporting volunteers and families in a collaborative environment
• Ability to maintain confidentiality and professionalism
• Alignment with MAP’s mission and dignity-centered values
  
  

Preferred Skills

• Experience supporting mentorship programs or youth services
• Familiarity with trauma-informed practices
• Experience working with families experiencing housing instability
• Experience with case management or supportive services
  
  

Commitment

• Volunteer role
• Approximately 5–10 hours per week
• Minimum 6-month commitment preferred
• Fully remote with optional NYC-based collaboration
  
  

What You’ll Gain

• Meaningful experience supporting youth and mentorship relationships
• Collaboration with educators, social workers, and program leaders
• Professional references and letters of recommendation
• A direct role in strengthening stability and support for young people
  
  

How To Apply

Interested candidates must apply directly through Idealist and submit

• Resume (required)
• Cover letter (required) describing relevant experience in social work, youth services, or mentorship support and interest in MAP’s mission
  
  

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.