What are the responsibilities and job description for the Front of House Team Member position at Mensho-Hawaii?
MENSHO – Front of House Team Expectations & Responsibilities
Purpose
The Front of House Team creates the first and last impression for every guest. Hospitality, professionalism, teamwork, and urgency are essential to delivering the MENSHO experience.
Attendance & Punctuality
- Arrive on time and in complete uniform.
- Be floor-ready at your scheduled start time.
- Notify management immediately if unable to work.
- Maintain dependable attendance.
Hospitality
Every guest should feel welcomed.
Employees are expected to:
- Smile and maintain positive body language.
- Be attentive without being intrusive.
- Thank every guest sincerely.
- Create memorable dining experiences.
Hospitality is just as important as the food.
Service Standards
Employees should:
- Know the menu thoroughly.
- Accurately explain dishes.
- Answer questions confidently.
- Enter orders correctly.
- Deliver food promptly.
- Check back with guests appropriately.
- Maintain awareness of every table.
Teamwork
- Help teammates without being asked.
- Pre-bus and maintain clean dining areas.
- Communicate respectfully.
- Support host, expo, and servers.
- Work as team.
Cleanliness
- Dining room cleanliness.
- Restrooms.
- Beverage stations.
- Service stations.
- Opening and closing checklists.
If you walk past it, own it.
Professionalism
Employees must:
- Limit unnecessary conversations.
- Maintain a professional appearance.
- Treat every guest and coworker respectfully.
- Accept coaching positively.
Accuracy & Efficiency
- Ensure orders are accurate.
- Verify table numbers.
- Deliver the correct food.
- Communicate modifications clearly.
- Maintain urgency without rushing guests.
Raising Our Standards
Every FOH employee should:
- Look for opportunities to exceed expectations.
- Take pride in hospitality.
- Continue learning the menu.
- Support teammates.
- Help create an exceptional guest experience.
Pay: $16.00 - $17.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid sick time
- Paid training
- Vision insurance
Work Location: In person
Salary : $16 - $18