What are the responsibilities and job description for the Sales & Marketing Support Specialist position at Mennonite Village?
Sales & Marketing Support Specialist
Are you energized by connecting with people, telling meaningful stories, and helping others feel at home? Mennonite Village is seeking a Sales & Marketing Support Specialist who brings organization, creativity, and compassion to every interaction. In this vital role, you'll support our Sales & Marketing team while serving as a welcoming guide for seniors and families exploring life at our Continuing Care Retirement Community (CCRC).
If you love building relationships, balancing multiple priorities, and making a difference through your work-we'd love to meet you.
Why Mennonite Village?
At Mennonite Village, relationships come first. You'll join a mission-driven organization dedicated to enriching the lives of older adults while working alongside a supportive, collaborative team. Every day, your work will help people feel welcomed, informed, and confident as they take important steps toward their next chapter.
Come be a part of a community where your work truly matters. Apply today and help us share the Mennonite Village story-one relationship at a time.
What You'll Do
Be a Warm & Professional First Impression
- Serve as a primary point of contact by answering incoming calls and managing a multi-line phone system
- Respond promptly and professionally to inquiries from prospective residents and families
- Schedule and coordinate tours, appointments, and follow-ups
- Conduct engaging, informative community tours that showcase life at Mennonite Village
- Communicate the benefits, lifestyle, and mission of our community with clarity and heart
- Build and nurture relationships using phone, email, written communication, and in-person interactions
Support Sales & CRM Operations
- Maintain accurate and up-to-date records in the CRM system
- Track leads, inquiries, and follow-up activities to support the sales pipeline
- Assist with reporting, data entry, and occupancy-related dashboards
- Help ensure smooth, well-organized sales and marketing processes
Share Our Story & Community Knowledge
- Develop a strong understanding of Continuing Care Retirement Communities (CCRCs)
- Educate prospects on levels of care across campus, including:
- Independent Living
- Assisted Living
- Memory Care
- Skilled Nursing
- Use storytelling to communicate Mennonite Village's history, mission, and values
Support Marketing & Social Media
- Assist with managing and maintaining our social media presence
- Create and schedule engaging, brand-aligned content
- Capture photos and occasional videos of events, amenities, and daily community life
- Collaborate with the marketing team on campaigns, outreach, and special projects
What We're Looking For
Required Qualifications
- Strong verbal and written communication skills
- Professional phone presence and customer service experience
- Excellent organization skills with strong attention to detail
- Ability to manage multiple tasks and priorities effectively
- Comfort with technology, including CRM systems and Microsoft Office
Preferred Experience
- Background in senior living, healthcare, hospitality, or sales
- Familiarity with CCRCs and levels of senior care
- Social media management experience (Facebook, Instagram, etc.)
- Basic photography skills and an eye for visual storytelling
- Digital marketing experience
The Qualities That Set You Apart
- Compassionate, patient, and genuinely interested in serving seniors and their families
- Positive, team-oriented attitude
- Adaptable, proactive, and solutions-focused
- Professional, polished, and dependable
Pay range, depending on experience: $21.00 to $26.00 per hour
Equal Employment Opportunity Statement
Mennonite Village values diversity and inclusion and is committed to equal employment opportunity for all. Employment decisions are based on qualifications, merit, and organizational need, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected classification under applicable law. We welcome individuals who share our mission of serving older adults with dignity, respect, and compassion.
We are committed to providing a workplace free from discrimination and harassment and to offering reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws for qualified individuals with disabilities.
Criminal background check is required for new hires. Mennonite Village is a drug-free workplace. In addition, information may be obtained through the Driver and Motor Vehicle Services Division (DMV), court records, and other states' data systems. Fingerprints may be required as part of the check.
Salary : $21 - $26