What are the responsibilities and job description for the Front Desk and Operations Assistant position at Mend Physical Therapy?
Part-Time Front Desk & Operations Assistant
Approximately 5 Hours Per Week
We are looking for a friendly, organized, dependable, and proactive Front Desk & Operations Assistant to help keep our business running smoothly and create a welcoming experience for our clients.
This role is ideal for someone who is a true self-starter—someone who takes initiative, thinks ahead, anticipates needs, and takes ownership of their responsibilities rather than waiting to be told what to do.
Responsibilities
Client Communication & Scheduling
- Answer phone calls and respond to texts and emails.
- Schedule and reschedule clients, proactively working to keep the schedule full.
- Collect and process payments.
Administrative Support
- Prepare evaluation and progress note documents and fax to appropriate providers.
- Keep the operations manual up to date.
- Help maintain monthly data.
- Monitor and purchase low-stock supplies.
Office & Operations
- Keep the office clean and welcoming (dust, sweep, and restock.)
- Keep laundry moving, folded, and put away.
Social Media & Marketing
- Record video content for Instagram when opportunities arise.
- Help capture behind-the-scenes moments and other content that highlights our business.
The Ideal Candidate
We are looking for someone who:
- Takes initiative and ownership; a true self-starter.
- Anticipates unstated needs and thinks ahead.
- Communicates clearly, effectively, and with kindness.
- Shows up consistently and follows through.
- Is friendly, professional, organized, and detail-oriented.
- Works independently and manages time well.
- Notices what needs to be done without always being asked.
- Is flexible and enjoys contributing to a positive, welcoming environment.
Most importantly, we want someone who genuinely cares, takes pride in doing things well, and helps make everything run smoothly.
Pay: $15.00 - $18.00 per hour
Expected hours: 5.0 – 10.0 per week
Work Location: In person
Salary : $15 - $18