What are the responsibilities and job description for the Manager, Project Management position at Memphis Light, Gas and Water (MLGW)?
The Manager of Project Management will plan, organize, manage, control, and oversee the CEES Project Management Office (PMO), including operations of complex enterprise project functions and serving as the centralized front door for all CEES customer-impacting initiatives. This role ensures alignment with CEES strategic priorities and delivery of measurable outcomes to customer experience, employee experience, financial health, and operational excellence. Responsibilities include driving project planning: scope definition, estimating, scheduling, monitoring, cost control, quality control, safety, communications, procurement and contracting strategies, equipment and vendor selection, startup and commissioning, turnover to operations, warranty management, and integration. Serves as division expert on cross-functional project data and assets across varying scope and ensures alignment between business requirements and technology delivery CEES as business owner; IT/IS as delivery partner.
ESSENTIAL DUTIES : Coordinate and provide assistance/consultation for CEES PM function; resolve internal/external stakeholder issues. Establish standardized project intake, prioritization, and governance to align resources to the highest value initiatives. Manage transition of completed projects to operations ensuring readiness, adoption, and sustained outcomes. Provide administrative leadership for staff, including selection, development, performance management, coaching, discipline, and change management. Lead portfolio of initiatives (Meter-to-Cash,
AMI/MDMS, billing, digital customer experience, field operations) ensuring sequencing, dependency management, and minimal disruption. Prepare and present to Board of Commissioners, City Council, and stakeholders; deliver training; prepare and analyze comparative data. Develop PMO dashboards and reporting to monitor portfolio health, risk, financial performance, and outcomes; ensure timely closeout and after-action reviews for continuous improvement. Serve as liaison between CEES and IT/IS ensuring early engagement and shared accountability. Engage with employees, contractors, vendors, and customers to resolve issues and provide recommendations. Maintain awareness of policies and industry developments. Ensure safe work practices. Ensures compliance with organizational policies, procedures, and applicable regulatory requirements while supporting continuous improvement across the PMO environment. Perform other duties as directed.
LICENSES AND CERTIFICATIONS
A valid driver's license from state of residence is required.
EDUCATION
Bachelor's degree in business administration, Engineering or related field.
EXPERIENCE
6 years of progressive professional experience in overseeing enterprise-wide projects and initiatives with utility project management office experience.
Preferred portfolio and program management frameworks. Working knowledge of Project Management Institute (PMI) standards, portfolio prioritization, project intake and business case evaluation, program governance models, risk and dependency management, and financial tracking of capital vs. operating budgets. Demonstrated ability to translate business strategy into executable project portfolios and deliver measurable outcomes not just project completion. Demonstrated expertise with project management deliverables. Strong interpersonal skills with an ability to build relationships with peers, interact with various stakeholders and manage complex cross-functional teams. Ability to
communicate effectively with both technical and non-technical audiences with skills in change management.
ADDITIONAL INFORMATION
Must have two years of supervisory experience. Must successfully complete NIMS Training within one year of entering job. Must have an occupationally significant combination of: broad job knowledge; excellent communications (verbal/written), proven analytical, problem solving/decision making, leadership, customer relations, and resource management skills; a high level of integrity and discretion; abilities working as a team and promoting safe work practices; facility with numbers to prepare/review financial/statistical reports; and flexibility. Physical Demands: Requires sedentary work involving standing or walking for brief periods, exerting up to 20 pounds of force on a regular basis; and some
dexterity in operating office equipment. Works in office under good conditions. Subject to 24-hour call.
THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.
Primary Location : USA-TN-Memphis Work Locations : AB01 David F Hansen Admin Bldg 220 South Main Street Memphis 38101-0430 Job : Customer Service Organization : 0706220 Gas Meter Shop Job Posting : May 29, 2026, 2:28:13 PM Minimum Salary : 127,545.60 Midpoint Salary : 159,411.20