Information Technology Technician (IT Tech)

Job Title IT Technician

Department Information & Technology

Team Leader IT Manager

Status Exempt

Mission Contribution:

To support the activities of the IT Department to maximize profitability and provide training to team members to support the organization’s mission

Function:

Under the general leadership of the IT Manager, the IT technician is responsible for performing a variety of duties that support MGI’s software installation, maintenance, troubleshooting and repair on hardware, software and related equipment.

Essential Responsibilities:

• 
  Monitors internal POS systems and external sales reporting system to ensure consistent and accurate communication.
• Partners with store management to correct opening/closing errors in daily processing.
• Ensure proper set up all POS and technology infrastructure hardware at all locations.
• Evaluates daily cash register trends to identify potential user errors, performance issues and integrity issues.
• Partners with store management and loss prevention personnel in dealing with possible POS theft issues.
• Ensures all software packages are properly installed and maintained with necessary updates.
• Ensures network access and connectivity to all organizational technology users.
• Monitors ongoing security needs of the network and user machines.
• Troubleshoots all issues in a timely manner.
• Assists the IT Manager during responses to emergency work requests; troubleshoots network failures and errors; and diagnoses and resolves routine network related problems ensuring timely results and minimal disruption of operations.
• Assists the IT Manager with developing, monitoring, and implementing network security procedures for safeguarding all networking systems.
• Performs facility surveys for network communications; makes recommendations for the layout and location of network components, equipment, cabling, and wiring.
• Travels to and from organizational sites in the performance of duties.
• Troubleshoots and shows an intensive, clear understanding of operating systems, software, and hardware.
• Takes new users through the usage of computer and their processes.
• Maintains an updated inventory of software, hardware, and resources.
• Demonstrates aptitude for continuous learning and innovative thinking.
• Able to work independently and in a team environment.
• Performs any other IT-related duties assigned by the IT Manager during working hours and when necessary sometimes after hour on-call work.

Qualifications:

• 
  Must have a valid driver’s license and a reliable vehicle.
• Able to work at usually hectic pace with irregular short deadlines and limited number of critical or unusual situations.
• Work without direct supervision.
• Organize workflow for optimal output.
• Operate standard office equipment and material handling equipment.
• Ability to address safety and security concerns.

Education, Training and Experience:

• Minimum of associate’s degree or industry certifications required. Bachelor’s degree preferred.
• 2-3 years of technology experience, with POS and retail experience preferred.
• Demonstrated knowledge of the installation, configuration, and maintenance of modern computer, network, and software systems. Specifically, Windows (7, 8.1, & 10), Windows Server (2008 R2 & 2012 R2), Active Directory, Microsoft Office 2010, security hardware and software, backup hardware and software, and network hardware.
• Certificates & Licenses: Microsoft and CompTIA certifications preferredHigh school degree or equivalent, preferred

Special Requirements:

• 
  Must be able to work occasional after-hours and weekends.
• Incumbent must possess a valid driver’s license, appropriate insurance coverage and a privately owned reliable means of transportation to travel throughout territory to visit locations.
• Ability to bend, reach and stand, and lift up to twenty-five pounds on an occasional basis.

Critical Performance Factors

• 
  Response time to IT issues
• Customer feedback
• Project completed on or ahead of schedule and deliverables met

I have read this job description and CPFs, reviewed them with my team leader, and understand what is required of me. Signatures:

Team Member (print/sign):________________/____________________ Date:______________

Team Leader (print/sign):_________________/_____________________ Date:_____________