What are the responsibilities and job description for the PATIENT ACCOUNT REPRESENTATIVE position at Memorial Regional Health?
This is a Full Time Position
Compensation Range: $19.10 to $28.64
Non-Exempt Position
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
Required Preferred
☐ ☐
Experience
Required Preferred
☐ ☒ Medical terminology experience
☐ ☒ Bilingual
☐ ☒ Two (2) years of customer service experience.
Compensation Range: $19.10 to $28.64
Non-Exempt Position
Benefits: Medical, Dental, Life, Retirement, Paid Time Off
Essential Functions And Basic Duties
Supervisory-Specific Performance Expectations, Duties, and Responsibilities:
- N/A
- Greets patients in person and on the phone in a friendly and courteous manner.
- Ability to work with all members of the financial team to assist with patients' accounts.
- Efficiently verifies mailing address, contact phone number, insurance, and other demographic information.
- Evaluates patient accounts for Bad debt status, reaches out to patients to set up payment plans.
- General understanding of Patient Accounts to help patients understand bills and insurance payments.
- Discusses any financial obligation and sets up payment plans or payment arrangements with the patient before admission or discharge.
- Analyzes financials and establishes payment arrangements on high-dollar deductible plans, co-pays, and self-pay accounts.
- Works closely with the Insurance verification/ Eligibility function and Case management/UR/ Discharge planner to ensure smooth financial transition for the patient.
- Navigates the Electronic Medical Record (EMR) to find proper documentation and forms.
- Accurately update the patient’s information in the EMR system.
- Meets established productivity and quality guidelines.
- Provides estimated quotes for a prompt pay discount or time of service discount.
- Posts payments of cash and prepares end-of-day cash drawer receipts to accounting.
- Answers incoming phone calls and walk-ins from patients, physicians, and other sources related to financial questions.
- Correctly and professionally documents financials and patient interactions within EMR for financial clearance and counseling.
- Handles complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
- Provides relief/back-up for Financial Counselor as needed.
- Attends all applicable workshops
- Responsible to monitor supervisor directed indicators.
- Follows communication, expectations, guidelines, and polices.
- Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.
- Perform other duties as assigned. Occasional weekend work to support special events
- Trains in the department when needed.
- Performs other duties as assigned.
- Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
- Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
- Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
- Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
- Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
- Maintains strict patient confidentiality at all times.
- Reports to work punctually and completes assigned duties within established timeframes.
- Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
- Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
- Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
- Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
- Must be legally authorized to work in the United States.
- Must successfully pass a background check.
- Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
- Must complete an Employee Health meeting prior to starting employment.
Required Preferred
☐ ☐
Experience
Required Preferred
☐ ☒ Medical terminology experience
☐ ☒ Bilingual
☐ ☒ Two (2) years of customer service experience.
Salary : $19 - $29