ORTHO CLINIC COORDINATOR

This is a Full Time Position

Compensation Range:

Medical Assistant- $24.07 to $36.11

Licensed Practical Nurse- $30.75 to $46.13

Registered Nurse- $33.58 to $50.38

Benefits: Medical, Dental, Life, Retirement, Paid Time Off

Position Classification: Exempt

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

• Demonstrates unwavering commitment to high performance in alignment with the CHOICE values of MRH, representing the organization in a positive and professional manner.
• Assists the Medical Practice Clinic Manager in the operational management of the assigned clinic (s)/department(s) by conducting the following:
• Provides direction, serves as a resource, and acts as a role model for staff to ensure comprehensive and safe patient care.
• Manages staff for the assigned clinic(s)/department(s) including (PA, MD, RNs MAs.)
• Assists clinic leadership in establishing unit-specific goals, determining work procedures, and expediting workflow.
• Ensures compliance with policies, procedures, and regulatory standards.
• Conducts performance evaluations and provides coaching, corrective action, and development planning.
• Participates in hiring, promotion, disciplinary actions, and termination decisions.
• Directly supervises assigned staff.
• Exercises independent judgment in resolving operational, staffing, and patient flow issues
• Makes decisions regarding staffing adjustments, workflow prioritization, and resource allocation
• Develops and manages staff schedules and daily assignment coordination of all assigned clinic(s)/department(s).
• Tracks staff leave coverage and ensures appropriate staffing coverage during leave requests.
• Serves as the clinical resource for staff within the scope of training and credentials, ensuring efficient and safe delivery of care.
• Provides operational support during critical staffing needs while maintaining leadership responsibilities to support operations and ensure continuity of services.
• Trains new clinical staff and supports cross-training of existing staff.
• Promotes teamwork and collaborations within and across clinic departments.
• Acts as a mentor and clinical resource for staff in patient assessment, care planning, interventions, and problem-solving.
• Participates in mandatory in-services and attends staff meetings.
• Participates in process-improvement and interdepartmental initiatives.
• Serves as the main point of contact when situations arise.
  

Position-Specific Performance Expectations, Duties, And Responsibilities:

• Ensures patients are scheduled correctly and in a timely manner.
• Ensures clinical flow is efficient and supports achievement of target patient volumes and that quality measures are being met.
• Ensures appropriate sterilization of instruments and training/oversight of staff performing sterilization and transport to central sterilization.
• Demonstrates knowledge of emergencies and routine equipment and procedures.
• Ensures a high standard of customer service and addresses patient concerns promptly and professionally.
• Promotes a teamwork-based, patient-centered culture. Oversee patient flow, scheduling, and access to care, ensuring minimal wait times and seamless transitions.
• Collaborates with providers and staff to enhance patient satisfaction and loyalty.
• Adheres to and maintains established policies and procedures for the assigned clinic(s)/department(s).
• Supports compliance with all local, state, and federal regulations, including Health Insurance Portability and Accountability Act (HIPAA), and Clinical Laboratory Improvement Amendments (CLIA) standards.
• Assist with quality and safety activities such as chart reviews, audits, or data collection as directed.
• Helps identify potential safety concerns and promptly reports them to leadership.
• Manages relationships with representatives/vendors (drug, cosmeceutical, device).
• Tracks inventory of all medications, supplies, products, Durable Medical Equipment (DME), and keeps all medications current with expirations.
• Orders medications, supplies, products, and DME.
• Triages referrals received for the assigned clinic(s)/department(s).
• Organizes and coordinates Joint Program as availability allows.
• Collaborates with marketing to ensure accurate messaging across all platforms. Helps manage patient feedback and online reputation in conjunction with marketing.
• Outreaches to area physicians (referral base).
• Performs other duties as assigned.
  
  

Organization-Specific Performance Expectations, Duties, And Responsibilities:

• Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
• Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
• Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
• Exhibits initiative and self-motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
• Completes all required annual education, training, in-services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
• Maintains strict patient confidentiality at all times.
• Reports to work punctually and completes assigned duties within established timeframes.
• Actively contributes to departmental and organization-wide performance improvement and continuous quality initiatives.
• Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
• Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
  
  

QUALIFICATIONS

• Must be at least 18 years of age (21 for positions requiring driving, with a valid driver’s license).
• Must be legally authorized to work in the United States.
• Must successfully pass a background check.
• Must successfully pass a pre-employment drug screen and breath alcohol test (if applicable).
• Must complete an Employee Health meeting prior to starting employment.
  
  

EDUCATION, LICENSURE(S), AND CERTIFICATION(S)

Required

☐ Medical Assistant (MA) Requirements

Preferred

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Successful completion of an accredited Medical Assistant Course.

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Must be Registered or Certified as a Medical Assistant.

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Current BLS Certification (or must be obtained within 90 days of hire)

Preferred

☐ Licensed Practical Nurse (LPN) Requirements

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Completion of an accredited Practical or Vocational Nursing program.

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Current Colorado Licensed Practical Nurse (LPN) license or Compact license.

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Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).

Preferred

☐ Registered Nurse (RN) Requirements

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Graduate of an accredited professional nursing program (Associate Degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN).

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Current Colorado Registered Nurse (RN) license or Compact license.

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Current Basic Life Support (BLS) certification (or be obtained within ninety (90) days of hire).

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Bachelor’s degree or higher in Nursing, Healthcare Administration, Business Administration, or related field.

Preferred

EXPERIENCE (for all levels)

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Minimum of three (3) to five (5) years of clinical experience , ideally with nursing and coordination or lead responsibilities in an outpatient setting.