MEDICAL PRACTICE CLINIC MANAGER: RAPID CARE

This is a fulltime position

• Position Classification: Exempt

  Compensation Range: $38.33 to $57.49

  Benefits:  Medical, Dental, Life, Retirement, Paid Time Off

   

• ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  Supervisory-Specific Performance Expectations, Duties, and Responsibilities:

  Operational Management

  • Oversee day-to-day clinic operations, including staffing, scheduling, and workflow optimization.
  • Develop and implement policies, procedures, and best practices to ensure operational efficiency and compliance with regulatory standards.
  • Monitor clinic performance metrics and implement improvement initiatives to meet organizational goals.

  Clinical Support

  • Collaborate with clinical staff to optimize patient care workflows, ensuring efficient and safe delivery of care.
  • Maintain a working knowledge of clinical practices, procedures, and technologies to support staff and address operational challenges.
  • Facilitate the integration of new clinical services, equipment, or technologies.

  Leadership and Staff Development

  • Recruit, train, and mentor clinic staff, including clinical and administrative personnel.
  • Conduct performance evaluations and provide feedback to foster professional growth.
  • Promote a positive and collaborative work environment focused on patient-centered care and continuous improvement.

  Patient Experience

  • Ensure a high standard of customer service and address patient concerns promptly and professionally.
  • Oversee patient scheduling and access to care, ensuring minimal wait times and seamless transitions.
  • Collaborate with providers and staff to enhance patient satisfaction and loyalty.

  Regulatory Compliance and Quality Assurance

  • Ensure compliance with all local, state, and federal regulations, including HIPAA, and CLIA standards.
  • Oversee quality improvement initiatives to maintain high standards of care and operational excellence.
  • Conduct regular audits and risk assessments to identify and mitigate potential issues.

  Skills and Competencies

  • Strong knowledge of clinical workflows, patient care processes, and healthcare regulations.
  • Proficiency in healthcare IT systems, including electronic health records (EHR) and practice management software.
  • Excellent leadership, problem-solving, and communication skills.
    • Ability to analyze financial and operational data to drive performance improvements.
    • Commitment to fostering a positive patient experience and staff engagement.

  • Organization Wide Performance Expectations:

    • Demonstrates 100% commitment to high performance in accordance with the CHOICE values of MRH and represents the organization in a positive and professional manner.
    • Carries out managerial responsibility of the department through effective communication and in accordance with the employee handbook, policies, procedures, and applicable laws, including interviewing, hiring, orienting, training, planning, assigning, and directing work; establishing deadlines; scheduling; timekeeping; providing continuous, overall performance feedback and evaluation, including appropriate documentation supporting employee performance assessment; rewarding and disciplining employees; addressing complaints, conducting departmental investigations in collaboration with HR and Risk Management leadership, and effectively resolving problems.
    • Plans, coordinates, assigns, and monitors department performance and coaches, counsels, mentors, trains, and advises employees in the department for the dual goals of meeting department, organizational, and employee career development goals.
    • Interprets, develops, communicates, updates, and/or monitors policies, procedures, and standards for the department, in relation to applicable laws and organizational goals.
    • Oversees the preparation of the department budget and manages department contracts, including providing accounting of expenditures; preparing and submitting requests/purchase requests for operating, personnel, and capital budget; providing and presenting financial information, data, and history to justify requests to aid in discussions; negotiating contracts; monitoring the work of contractors/vendors and assuring that work is done in compliance with contract specifications; and participating in related meetings. Coordinates with the Chief Financial Officer (CFO) and Human Resources Department on personnel budget matters.
    • Plans and implements short-term, long-term, or annual goals, objectives, and strategies for the department, projects, or programs to ensure efficient organization and completion of work.
    • Ensures quality standards and compliance with applicable laws and regulations are maintained.
    • Maintains and upgrades professional knowledge, skills, and development by attending seminars and training programs and reading trade and professional journals and publications.
    • May serve as a liaison and/or member of various committees, boards, and/or teams and collaborates, persuades, presents reports to, and negotiates with others outside own work area to coordinate efforts and maintain cooperative and efficient relations.
    • Attends and participates in monthly management meetings.
    • Performs other duties as assigned.

    Organization-Specific Performance Expectations, Duties, and Responsibilities:

    • Demonstrates 100% commitment to performance in accordance with the CHOICE values of MRH and representing the organization in a positive and professional manner.
    • Establishes and maintains effective verbal and written communication and good working relationships with all patients, staff, and vendors.
    • Adheres to MRH attire/dress code per policies and procedures.
    • Utilizes initiative; strives to maintain a steady level of productivity; self-motivated; and manages activity and time.
    • Completes annual education, training, in-service, and licensure/certification requirements; and attends departmental and organizational staff meetings or reads meeting minutes.
    • Maintains patient confidentiality at all times.
    • Reports to work on time as scheduled; completes work within designated timeframes.
    • Actively participates in departmental and organizational performance improvement and continuous quality improvement activities.
    • Strives to uphold regulatory requirements to ensure continual compliance with departmental, hospital, state, and federal regulations and policies.
    • Follows policies and procedures for infection control, safety, and risk management to ensure a safe environment for patients, the public, and staff.

    • QUALIFICATIONS:

      Minimum Requirements:

      • Must be at least 16 years of age (21 for driving positions with a valid driver’s license).
        • Must be able to legally work in the United States.
        • Must be able to pass a background check.
        • Must be able to pass a drug screen and breath alcohol test (if applicable).
        • Must complete employee health meeting.

      • Required Education/Licensure/Certification:

        • Bachelor’s degree in healthcare administration, business administration, nursing, or a related field (Master’s degree preferred).
        • Clinical background preferred (e.g., RN, LPN, or allied health professional).
        • Current BLS certification (or must be obtained within 90 days) at a minimum

        Experience:                                                                         

        • Minimum of 3-5 years of experience managing a medical practice or similar healthcare setting.

        Work Environment:

        • Work is performed in a variety of settings including office work and in medical clinic settings. Combination of office, exam, and other clinical settings. Frequent exposure to communicable diseases, biohazards, toxic substances, medicinal preparations, and other conditions common to a clinic setting. May involve irregular working

         

Salary : $38 - $57