What are the responsibilities and job description for the Visitor Services Associate position at Memorial Park Conservancy?
Description
The Visitor Services Associate supports daily park operations by providing front-line customer service, assisting visitors, and supporting facility and administrative functions. This role serves as a primary point of contact for park visitors, vendors, volunteers, and program leaders while assisting with reservations, cashiering, facility monitoring, and general operational support.
Visitor Services & Guest Engagement
Schedule: Sunday-Thursday (Either 5:45am-2:15pm or 10:45am-7:15pm depending on the day.) Recurring shifts scheduled between 5:45 AM and 7:15 PM, seven days per week, based on operational needs. Weekend and evening availability required; seasonal adjustments may apply.
Requirements
The Visitor Services Associate supports daily park operations by providing front-line customer service, assisting visitors, and supporting facility and administrative functions. This role serves as a primary point of contact for park visitors, vendors, volunteers, and program leaders while assisting with reservations, cashiering, facility monitoring, and general operational support.
Visitor Services & Guest Engagement
- Serve as a primary point of contact for park visitors by answering questions about park amenities, facilities, programs, and policies.
- Answer the main phone line and route calls to appropriate staff members when necessary.
- Process visitor transactions including concessions, merchandise, and memberships.
- Assist with facility and park reservations, including entering and managing reservation information in the reservation system.
- Monitor merchandise and concession inventory and support restocking and purchase tracking.
- Maintain and manage park lost and found operations.
- Assist with facility opening and closing procedures following established operational and security protocols.
- Monitor cleanliness of restrooms and facility spaces and communicate issues to operations staff.
- Maintain clean and organized front desk, office, and shared storage areas.
- Check in vendors, volunteers, program leaders, and instructors and assist with operational questions.
- Assist with setup of program spaces, meetings, and signage as directed.
- Provide light administrative support including scheduling meetings, entering data, and assisting with operational coordination tasks.
- Interact with park visitors in a courteous and professional manner.
- Comply with safety policies and use of personal protective equipment (PPE).
- Communicate operational or safety concerns to Park Operations leadership.
Schedule: Sunday-Thursday (Either 5:45am-2:15pm or 10:45am-7:15pm depending on the day.) Recurring shifts scheduled between 5:45 AM and 7:15 PM, seven days per week, based on operational needs. Weekend and evening availability required; seasonal adjustments may apply.
Requirements
- One (1) or more years of professional experience in customer service, visitor services, hospitality, or related field; internship experience may be considered.
- Working knowledge of front desk operations, visitor assistance, and reservation systems.
- Experience handling customer transactions, reservations, or cash register operations.
- Ability to work effectively as part of a team and follow directions.
- Basic proficiency with email and digital communication tools.
- Valid Texas driver’s license.
- Ability to perform physically demanding outdoor work in varying weather conditions.
- Capacity to bend, kneel, crouch, climb, and stand for extended periods.
- Lift and carry up to 50 pounds on a repetitive basis.
- Safely operate motorized vehicles and power equipment.
- Work safely in high-traffic public environments.
- Perform work at heights following required safety training.
Salary : $15