What are the responsibilities and job description for the Credit & Collections Specialist position at Melton Truck Lines and Careers?
The Credit and Collections Specialist will process credit applications, set up customer accounts, and collect on US Accounts.
Essential Duties and Responsibilities:
- Manage accounts by:
- Contact customer via phone calls/email on accounts that are due and verifying they have received all pending invoices
- Providing copies of invoices and paperwork which are required by customer for payment; calling consignee on missing bill of ladings
- Analyze and investigate customer dispute and short payments; Request adjustments for any invoices billed incorrectly and contact customers concerning short payments.
- Close/process loads through customer specific websites for payment
- Assisting in the “Billing improvement process”.
- Reviewing credit applications and setting appropriate limits.
- Handle incoming phone calls or faxes concerning credit inquiries.
- Work with Billing Group to ensure customer specific needs are met.
- Work with Sales Reps. on new and problem accounts.
This position is in-office/on-site Monday-Friday during normal working hours, typically 7am-4pm or 8am-5pm.
Qualification Requirements:
Education and/or Experience: High school diploma required, college degree preferred. Must have experience in customer service. Account Payable, Collections, Accounts Receivable or similar experience preferred.
Special Training: Must have working knowledge of Microsoft Office products, specifically Outlook and Excel.
Special Skills: Must be able to speak clearly, is also necessary to work and deal with many different personalities. Is required to deal with high-pressure situations. Needs to be able to multi task and maintain a schedule, while staying flexible to change.
Physical Demands: It is necessary to talk, hear, sit, walk, type, write, and move with a full range of motion.
Pay: $45,000.00 - $48,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Application Question(s):
- What are your salary expectations?
Education:
- Associate (Preferred)
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $45,000 - $48,000