What are the responsibilities and job description for the Server position at Melting Pot | The Northwest Arkansas?
Certainly the most memorable of evenings, either favorable or unfavorable, can be credited in great part to the server. Being the last link in quality control, the server can determine the course of a guest’s evening. Proper timing, presentation, wine service and personality are all elements which together comprise delivering a Perfect Night Out®.
RESPONSIBILITIES:
- Establishes a professional, hospitable rapport with each guest.
- Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing Melting Pot culture around the MVP card and The Perfect Night Out.
- Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state, and local laws and guidelines concerning alcoholic beverages and food safety.
- Follows all service sequences, serving products according to standards and procedures, suggestively selling food and beverage products and accounting for every product served.
- Performs as part of the team, executing opening, running, and closing sidework assignments.
- Attends and participates in ongoing training sessions when provided, reads PreShift notes and attends PreShift meetings. Aware of the cost of supplies and executes proper operational procedures.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.
EDUCATION & EXPERIENCE:
Education in restaurant or business / training field is highly desired and recommended. Food safety certification recommended.
REQUIREMENTS
The Melting Pot® is a uniquely fun dining experience that brings friends and family closer over bubbling pots of delicious fondue. For 50 years, The Melting Pot has defined the fondue experience niche across the American dining scene. From the start, the melting pot founders, who still run the head office, were diligent in their search for energetic entrepreneurs who were as excited as they were about the concept and its potential. Their commitment to building a close-knit fondue family proved successful.