What are the responsibilities and job description for the Hospitality Specialist position at Melting Pot | The Northwest Arkansas?
RESPONSIBILITIES:
- Opens doors and greets guests entering and exiting the restaurant, establishing a professional, hospitable rapport with each guest.
- Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing Melting Pot culture around the MVP card and The Perfect Night Out®.
- Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state, and local laws and guidelines concerning alcoholic beverages and food safety.
- Performs as part of the team, executing opening, running, and closing sidework assignments.
- Attends and participates in ongoing training sessions when provided, reads PreShift notes and attends PreShift meetings. Aware of the cost of supplies and executes proper operational procedures.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.
REQUIREMENTS
The Melting Pot® is a uniquely fun dining experience that brings friends and family closer over bubbling pots of delicious fondue. For 50 years, The Melting Pot has defined the fondue experience niche across the American dining scene. From the start, the melting pot founders, who still run the head office, were diligent in their search for energetic entrepreneurs who were as excited as they were about the concept and its potential. Their commitment to building a close-knit fondue family proved successful.
It has been proven that the first and last impressions are undoubtedly the most lasting. Whether addressing a guest over the telephone or in person, the hospitality specialist is instrumental in conveying the level of enthusiasm which has given Melting Pot its name. With a smile always present, the hospitality specialist interacts with the guests as they enter Melting Pot for the first or one-hundred-first time. In either case, the same message must be present: “We are pleased to have the opportunity to serve you as our valued guests. We do whatever we can to make your evening enjoyable.”