Front of House Manager

Overview
We are seeking a dedicated and experienced Front of House Manager to lead our team in delivering exceptional dining experiences. The ideal candidate will have a strong background in food service management, with a focus on customer satisfaction and operational excellence. This role requires effective leadership, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily operations of the front of house, ensuring a welcoming atmosphere for guests.
• Manage staff scheduling, training, and development to maintain high service standards.
• Supervise and coordinate activities of front-of-house personnel, including servers, hosts, and bartenders.
• Ensure compliance with food safety regulations and maintain cleanliness standards throughout the restaurant.
• Handle cash management and oversee POS systems (Aloha POS, Micros POS) for accurate transactions.
• Monitor inventory control and assist in ordering supplies as needed.
• Address customer inquiries and resolve complaints promptly to enhance guest satisfaction.
• Collaborate with kitchen management to ensure seamless service between front and back of house.
• Conduct interviews and participate in the hiring process for new staff members.
• Implement training programs for staff on customer service, food handling, and restaurant policies.

Experience

• Proven experience in restaurant management or a similar role within the food industry.
• Strong knowledge of food preparation, cooking techniques, and menu development.
• Familiarity with quick service & fast food operations as well as fine dining experiences is preferred.
• Experience with budgeting, financial reporting, and cost control measures in a restaurant setting.
• Demonstrated leadership skills with the ability to motivate and manage a diverse team effectively.
• Background in hospitality management or culinary experience is advantageous.
• Previous experience in shift management, supervising staff, and training & development is essential.
• Knowledge of catering services, banquet operations, bar management, and coffee/serving experience is a plus. Join our team as we strive to create memorable dining experiences for our guests while fostering a positive work environment for our employees.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Paid training

Ability to Commute:

• Blacksburg, VA 24060 (Required)

Ability to Relocate:

• Blacksburg, VA 24060: Relocate before starting work (Required)

Work Location: In person

Salary : $45,000 - $50,000