Front Desk Associate

Position Overview

The Front Desk Team Member is the face of Crossroads Social House! This role is responsible for creating a warm, fun, and welcoming environment for all guests. You’ll assist with customer service, operate our entertainment systems, help organize parties and events, answer phone inquiries, and support the daily operations that make Crossroads Social House such a great place for families and friends to play.

Key Responsibilities

• Greet every guest with a smile and provide outstanding customer service.
• Check in guests for bowling, laser tag, jump zone, and other attractions.
• Start, monitor, and reset games and attractions as needed.
• Assist with birthday parties, group events, and field trips, ensuring each runs smoothly and guests have a great experience.
• Answer phone calls, provide information, and assist with reservations.
• Maintain cleanliness and organization of the front desk and lobby areas.
• Handle payments, issue wristbands, and manage guest transactions accurately.
• Communicate effectively with other team members and management to ensure efficient operations.
• Support additional tasks as needed, including stocking, cleaning, and assisting in other departments.

Qualifications

• Friendly, positive attitude with strong communication skills.
• Ability to multitask and thrive in a fast-paced, family-friendly environment.
• Strong attention to detail and reliability.
• Basic computer and POS (Point of Sale) system skills.
• Must be able to work evenings, weekends, and holidays as needed.
• Previous customer service or hospitality experience preferred but not required.

Why Join the Crossroads Team?

• Fun, energetic, and team-oriented environment.
• Opportunities for growth and advancement.
• Employee discounts and perks.
• Be part of a place where families make memories and fun never stops!

Job Type: Part-time

Pay: $13.00 - $14.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person

Salary : $13 - $15