What are the responsibilities and job description for the CRM Specialist position at Meissner?
Do you enjoy learning about customer applications so that you can heroically assist them?
Are you ready to shape the future of customer engagement while diving deep into data? If so, imagine yourself as a CRM Specialist, where your expertise will drive meaningful connections and business growth.
Who is Meissner?
The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people.
Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide.
We know that when you are passionate about what you do, its more than just a job.
Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow.
How you will make an impact:
The CRM Specialist will support the day to day operations of this growing department, including fostering relationships with our client base and providing the groundwork for our teams to efficiently and effectively cultivate sales. The CRM Specialist will process leads and contacts, ensuring that the database remains clean and operational. Will also work cross functionally, gaining an intimate knowledge of our product portfolios and the structure of our sales team and distribution roles, in order to assign leads and contacts for follow-up.
- Qualifies leads/prospects that have responded to a Meissner marketing program or submitted a question through email or our website through telequalification (phone) or email.
- Assesses all inbound lead requests and process through the proper follow up channel, whether that is internal sales, distributor, dealer, or reseller.
- Assists with preparing collateral and technical literature (e.g. Qualification Guides, Validation Guides, spec sheets, brochures) to fulfill customer and prospect inquiries.
- Ensures data integrity within the CRM system by eliminating duplicate leads, contacts and accounts, and by training other users to do the same.
- Runs reports on campaigns, leads, contacts or activities as needed for follow up.
- Generates monthly management reports.
- Manage and assess follow up activities to aid in the evaluation of territories and sales coverage.
- Assists marketing in a supporting role when needed.
- Prioritizing and handling routine client requests which may include routing Quality Inquiries for Certificates of Quality.
This is an on-site role based out of our headquarters in Camarillo, CA.
The skills and experience youll need:
- Bachelors degree required.
- 3 years of experience in marketing communications, sales, or CRM related discipline.
- Excellent written and verbal communication skills in the English Language with both external clients and our internal sales team.
- Must have excellent investigative skills since work will involve research and seeking out the proper Subject Matter Expert to aid in answering customer and prospect questions.
- Must be trustworthy and reliable, have excellent interpersonal skills and work well independently as well as within a team structure.
- Must be extremely well organized and able to work on multiple priorities simultaneously with keen attention to detail.
- Eager to learn/grow and be self- motivated to work independently to meet deadlines.
- Must be strong with MS Office Suite including, Outlook, Word, Excel, PowerPoint. CRM experience is a plus.
- Proactive, self-starter with strong critical thinking skills.
Dont meet every single requirement? Apply anyway.
What we can offer you:
- Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
- Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
- 401k, Profit Sharing, 401k Advisory Services
- Company Sponsored Life Insurance
- Employee Assistance Program
- Paid Time Off, Paid Holidays, Anniversary Holiday
Ready to make an impact? Lets talk.
Meissner is proud to be an Equal Opportunity Employer.
US BASE PAY SCALE $32.93 - $40.45
The base pay scale for this role is what Meissner reasonably expects to pay for the position although actual pay may vary from this scale depending on an applicant's experience.
Salary : $33 - $40