What are the responsibilities and job description for the Service Advisor – Auto Repair - Meriden CT position at Meineke Car Care - Greater Hartford?
Job Overview
We are seeking a dynamic and experienced Automotive Service Manager with Service Advisor experience. to lead our service department.
In this pivotal role, you will oversee daily operations, ensure exceptional customer service, and drive the profitability of our automotive service center. Your leadership will inspire a team of skilled technicians to deliver top-tier vehicle maintenance and repairs. If you thrive in a fast-paced environment, possess a passion for automotive excellence, and excel at motivating others, this is your opportunity to make a significant impact in the automotive industry.
Responsibilities
Lead and manage the entire service department, ensuring smooth daily operations and high-quality service delivery.
Supervise and motivate technicians.
Oversee vehicle diagnostics, repairs, and maintenance including oil changes, brake repairs, transmissions, suspension work, tire services, alignments, shocks & struts, diesel engine repairs, air brake systems, and auto body repairs.
Ensure all work meets manufacturer standards and adheres to safety regulations.
Manage customer interactions by providing expert advice, explaining repair options clearly, and ensuring complete satisfaction.
Drive sales through upselling additional services such as auto estimating, service writing, and vehicle accessories while maintaining integrity.
Handle cash transactions accurately and maintain detailed records of all service activities.
Monitor inventory levels for parts and supplies to ensure timely service completion.
Implement training programs to keep the team updated on the latest automotive technologies and repair techniques.
Skills
Proven service advisor experience.
Extensive knowledge of automotive diagnostics, mechanical systems, and repair procedures.
Skilled in upselling services while maintaining excellent customer relationships.
Proficiency in auto estimating software and service writing processes.
Strong understanding of automotive repair areas including transmissions, oil changes, brake systems, alignments, suspensions, tire services, diesel engines, shocks & struts, air brakes, and auto body work.
Exceptional customer service skills with a focus on building trust and loyalty.
Ability to handle cash transactions accurately while managing multiple priorities efficiently.
Knowledge of automotive sales techniques to support vehicle sales initiatives when applicable. Join us as an Automotive Service Manager where your expertise will accelerate our success! Bring your passion for cars and leadership skills to create an energetic environment that celebrates excellence in automotive care!
Job Type: Full-time
Pay: $62,000.00 - $78,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have 3 or more years experience as a Automotive Service Advisor ?
Work Location: In person
Salary : $62,000 - $78,000