What are the responsibilities and job description for the Automotive Service Manager position at Meriden Hyundai?
Overview
We are seeking a dynamic and experienced Automotive Service Manager to lead our service department. This role involves overseeing daily operations, managing technicians and service advisors, ensuring high levels of customer satisfaction, and maintaining compliance with manufacturer, OSHA, dealership, and regulatory standards. The ideal candidate will have a proven track record of increasing labor sales, technician productivity, hours per repair order, customer retention, CSI scores, and overall department profitability. Franchise dealership experience, particularly with Hyundai or other brands, is preferred.
Responsibilities
- Manage the day-to-day operations of the automotive service department, ensuring efficient workflow and high-quality service delivery.
- Recruit, develop, and motivate technicians to maximize productivity and skill growth.
- Coach and support service advisors to enhance customer interactions and improve sales performance.
- Implement and improve processes to increase labor sales, technician efficiency, and customer satisfaction.
- Control warranty expenses, loaner vehicle management, supplies inventory, and departmental expenses to meet financial targets.
- Ensure compliance with manufacturer guidelines, OSHA regulations, dealership policies, and other regulatory requirements.
- Monitor key performance indicators such as hours per repair order, CSI scores, and overall department profitability.
- Foster a team-oriented environment focused on continuous improvement and exceptional customer service.
Experience
- Proven experience in auto service management within a franchise dealership environment.
- Demonstrated success in increasing labor sales and technician productivity.
- Strong leadership skills with the ability to recruit, develop, and coach technicians and service staff effectively.
- Knowledge of warranty procedures, inventory control, regulatory compliance, and dealership operations.
- Hyundai or other franchise dealership experience is preferred but not mandatory.
This position offers an opportunity for a motivated leader to drive operational excellence while delivering outstanding service experiences for our customers.
Pay: $100,000.00 - $150,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $100,000 - $150,000