What are the responsibilities and job description for the Customer Service Assistant position at Meineke Car Care Centers, Inc.?
Company Description Meineke Car Care Centers, Inc., a cornerstone brand of Driven Brands, has been proudly serving drivers since 1972 with a strong reputation for customer service and quality workmanship. With over 900 franchise locations across the United States and internationally, Meineke is one of the most recognized and trusted names in automotive repair. As part of the nation’s leading automotive franchise holding company, Meineke benefits from shared management services, training, and support across a broad network of automotive aftermarket brands. The company operates on a one-stop car care model, offering a wide range of services designed for today’s consumers and supporting franchisees with tools geared toward business success. Candidates interested in automotive service and customer care can learn more at www.meineke.com or www.meinekecareers.com and connect with the brand through its social media channels.
Role Description The Customer Service Assistant is a part-time, on-site role located in Worcester, MA, supporting daily customer interactions at the Meineke Car Care Center. This role involves greeting customers, answering questions about services, scheduling appointments, and providing updates on vehicle status. The Customer Service Assistant will handle phone calls, emails, and in-person inquiries, ensuring that customers receive clear, timely information and a positive service experience. Additional responsibilities may include processing payments, maintaining accurate records, coordinating with technicians and service advisors, and assisting with basic administrative tasks to keep the front office running smoothly.
Qualifications
- Candidates should possess strong Interpersonal Skills and a focus on Customer Satisfaction.
- Candidates should possess skills in Customer Support and Customer Service to handle inquiries and resolve issues professionally.
- Candidates should possess clear and professional Communication skills, both verbal and written.
- Basic computer proficiency and ability to learn point-of-sale or service management systems.
- Attention to detail, reliability, and ability to multitask in a fast-paced environment.
- Prior experience in retail, automotive, or other customer-facing roles is beneficial but not required.
- Ability to work on-site in Worcester, MA, including some evenings or weekends as needed.