Automotive Receptionist/service writer

Overview

Meineke Car Care of Branford is seeking a motivated counter person to lead our teams front desk. This family owned and operated location wants a manager with a proven track record to take the location to the next level. Must be a self-starter, have excellent people skills, phone skills and computer skills. Must be customer service-oriented. Automotive background / experience not necessary but interest is preferred.

Responsibilities / Duties

Customer Service

        Put the customer first. Go above and beyond to WOW the customer

        Maintain "YES COMPANY" atmosphere. Find ways to say yes to customers and ensure they leave satisfied

        Follow company procedures for welcoming customers & checking them in for service, gathering information, explaining

the inspection process, and collecting signed work orders before any work is done

        Follow company procedures for educating customers on inspection results for their vehicles, communicating the benefits

and value of any needed work, answering any questions, and performing any needed repairs

        Follow company procedures for checking out customers - reviewing any work done, seeking feedback, scheduling

follow-ups, etc.

        Proactively communicate with customers throughout their visits to the center. Keep them informed, manage issues as

they arise

        Verify that inspections are being performed consistently and accurately on all vehicles. Spot-check & maintain training on

inspection procedures as needed

        Follow up on any outstanding customer issues or complaints; ensure that they are resolved satisfactorily

        Manage daily customer callback process to ensure calls are being made & appointments are being set

Scheduling

        Create weekly schedules to keep center staffed appropriately for projected sales volume

        Adjust schedule as needed to cover absences, meet demand, or improve center profitability

        Proactively note and plan for holidays, local events, and other things that might impact center sales

Sales

        Meet weekly and monthly sales goals

        Proactively generate appointments to increase sales

        Assist in planning and executing appointments as needed to drive sales and meet center goals

Phone

        Follow company phone procedures at all times, including daily role-play to maintain skills

        Listen to recorded calls on a regular basis; identify areas for improvement

Point-of-Sale

        Maintain detailed knowledge of point-of-sale system. Be able to build a repair ticket quickly and efficiently

        Order parts from approved vendors in a timely manner; track arrival and verify with technician immediately to ensure parts are correct

        Verify full documentation on every ticket - inspection sheet, estimates, work orders, final invoice, battery test form, etc.

        Accurately enter pricing and cost of goods into point-of-sale system on every ticket

Back Office / Financials

        Maintain accurate daily records of all customer transactions & daily center business

        Track cores, returns, warranty claims on a daily basis to ensure accuracy

        Manage gross margins

Center Upkeep

        Proactively work to maintain clean, comfortable and professional store image at all times

        Assist as needed in any regular store maintenance

        Handle cores, returns, inventory deliveries and other center upkeep tasks as requested

        Perform closing duties as needed (close day in point-of-sale system, bank deposits, cash audits, etc.)

Teamwork / Culture

        Be a team player. Help other people meet their goals

        Train & teach new team members as needed

        Contribute to a positive, productive team environment

        Maintain a positive, productive culture among all center team members

        Encourage teamwork, positivity, and accountability among all team members

Looking for someone to handle the front counter.

Checking in customers and checking them out.

Setting up Customers appointments

Doing some paperwork.

Selling Some Work needed to customers

Helping manager and assistant run the day to day operations

Qualifications / Skills

        5 years of experience as sales / customer service leader. Ability to think creatively when dealing with customers

        Experience working with point-of-sale software or complex Windows software

        Excellent people and phone skills

        Proactive self-starter

        Ability to multi-task

        Interest in automotive industry

Benefits:

        Medical insurance

        Dental insurance

        Vision insurance

        Paid Holidays

Salary : $52,000