What are the responsibilities and job description for the Administrative Assistant position at Meineke - 415?
Administrative Assistant – Meineke Auto Repair (Northlake, IL)
**Location:** Northlake, Illinois
**Reports To:** Store Manager
Position Overview
We are seeking a highly organized and customer-focused Administrative Assistant to support daily operations at our Meineke Auto Repair shop in Crestwood. The ideal candidate will combine strong communication skills with practical problem-solving ability, ensuring excellent customer experiences while assisting the store team with administrative and operational tasks. This role requires initiative, professionalism, and a willingness to step in wherever needed to help the shop succeed.
Key Responsibilities
Customer Communication
- • Keep multiple customers updated on the status of their vehicle repairs.
- • Handle incoming phone calls and in-person inquiries with professionalism.
- • Respond to customer complaints with empathy, patience, and solutions-focused communication.
Operational Support
- • Assist in managing daily shop operations as directed by the Store Manager.
- • Receive, log, and organize incoming parts deliveries.
- • Process returns of unused parts and maintain proper records.
- • Order shop supplies and ensure adequate inventory levels for smooth operations.
Team & Store Success
- • Support the shop team by coordinating administrative tasks and reducing bottlenecks.
- • Step in to help with other duties as needed to ensure store goals are met.
- • Maintain a professional, positive presence that represents the Meineke brand.
Qualifications
- • Previous administrative, customer service, or office support experience (automotive industry experience a plus).
- • Strong communication and interpersonal skills; ability to remain friendly and professional in high-pressure situations.
- • Highly organized, with the ability to manage multiple tasks and priorities.
- • Basic computer skills (MS Office, point-of-sale systems, or similar).
- • Reliability, punctuality, and a proactive "do what needs to be done" attitude.
Compensation & Benefits
- • Annual salary: $50,000 to $55,000 depending on experience.
- • Competitive hourly wage based on experience.
- • Opportunity for advancement within a growing automotive repair business.
- • Employee discounts on auto repair services.
- • Supportive team environment.
Salary : $50,000 - $55,000