Junior IT Representative

The JR IT Representative provides essential first-level technical support across the organization, ensuring our employees have the tools and systems they need to stay productive and secure. This role supports day-to-day operations by troubleshooting issues, maintaining hardware and software, and assisting with network and system administration tasks. The ideal candidate is detail-oriented, eager to learn, and able to communicate clearly with both technical and non-technical team members.

• Provide front-line technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems to maintain smooth system operations.
• Install, configure, and maintain computers, peripherals, software applications, and network devices.
• Perform routine system updates, patches, and upgrades to ensure optimal performance and security.
• Manage help desk tickets and ensure issues are resolved within defined service level agreements (SLAs).
• Maintain accurate documentation of IT procedures, configurations, and support activities.
• Assist with network monitoring, user account setup, access permissions, and basic security protocols.

Additional Duties

• Support senior IT staff with larger projects and infrastructure initiatives.
• Participate in backup and disaster recovery processes.
• Provide user training on new hardware, software, and system features.
• Monitor system logs and report potential security concerns or unauthorized access.

Qualifications:

• 1–2 years of experience in an IT support or help desk role.
• Familiarity with diagnosing and resolving basic hardware and software issues.
• Experience with Windows-based operating systems.
• Exposure to Microsoft 365 / Office 365 environments.
• Basic understanding of networking concepts.
• Experience using a ticketing system.
• Ability to follow structured IT procedures and document work.