What are the responsibilities and job description for the Warranty Coordinator position at Megatel Homes?
Warranty Coordinator
Location: On‑Site (Uptown, Dallas, TX)
Employment Type: Full Time
Compensation: $60-65K annual
Build your future with one of the fastest‑growing homebuilders in Texas. At Megatel Homes, we’re driven, ambitious, and committed to delivering exceptional experiences for our homeowners—and we’re looking for a Warranty Coordinator who shares that same energy.
If you thrive in a fast‑paced environment, enjoy helping people, and want to be part of a supportive, high‑performing team, this is an opportunity to grow your career with a company that’s truly on the rise.
What You’ll Do
As a Warranty Coordinator, you’ll be the central point of communication between homeowners, warranty representatives, and vendors. Your work ensures that warranty requests are handled efficiently, accurately, and with exceptional customer care
Primary Responsibilities
- Manage administrative tasks related to warranty requests, ticket creation, and documentation
- Communicate with homeowners regarding inquiries, complaints, and warranty status updates
- Coordinate with internal teams to prioritize and execute warranty requests
- Maintain a positive, empathetic, and professional approach in all interactions
- Track, report, and monitor warranty requests to ensure timely resolution
- Accurately document all actions and updates in required systems
- Serve as a liaison between homeowners, warranty reps, and vendors
- Support the department head with thorough processing of inquiries
Daily Responsibilities
- Review voicemail and email, identify emergencies, and determine next steps
- Create warranty tickets and distribute them to customers, warranty reps, and area managers
- Respond to homeowner questions and concerns
- Schedule homebuyer orientations
- Support field teams with final walk requests, color sheets, and additional documentation
- Run open warranty reports and follow up with warranty reps as needed
- Research invoices to determine warranty coverage or vendor back charges
- Close out sign‑offs and maintain accurate house file documentation
- Return all calls by end of day
- Perform additional tasks as assigned by management
- Weekly Responsibilities - Run weekly open warranty reports for Area Manager meetings
- Monthly Responsibilities - Run completed warranty reports for each warranty rep for approval and payroll submission
Qualifications
- Previous warranty experience
- Strong organizational skills and the ability to follow established processes
- Professionalism and composure under pressure
- A collaborative mindset and ability to work well within a team
- Residential warranty experience preferred
- Excellent communication and customer service skills
Benefits & Compensation
Megatel Homes offers a competitive and comprehensive benefits package, including:
- Competitive base salary (commensurate with experience)
- Medical, dental, and vision insurance
- Life insurance
- 401(k) plan
- Paid time off and holidays and a floating birthday holiday
Megatel Homes is transforming homebuilding with innovative, master planned Lagoon communities that bring resort style living into everyday life. Since 2006, we’ve focused on thoughtful design and forward-thinking ideas that go beyond traditional neighborhoods. Our immersive Lagoon amenities create places where people truly live, gather, and unwind. Driven by a collaborative, people first culture, we support each other and encourage individual growth. If you’re looking for a purposeful career with a company shaping the future of homebuilding, Megatel Homes is the place to start.
Salary : $60,000 - $65,000