Retail Sales Associate - Mega Replay Bloomington

Sales Associate Job Description

Your job duties include:

• Create a welcoming environment for all our customers
  • Greet any customer entering our store and within 10 feet of you
  • Acknowledge customer’s immediately if they’re waiting
  • Always be positive and friendly with customers in all forms of communications!
  • Build relationships with our customers – get to know their shopping interests and habits
  • Determine customers’ needs
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Provide a five star experience for our customers then ask for a five star review on Google
  • Follow directions from your teammate in charge of the shift (either a Shift Leader, Asst Manager or Manager)
• Product knowledge
  • Identify customer’s needs first then identify what products of ours will fulfill their needs
  • be able to explain benefits and features of our products
  • demonstrate use and care of product if needed
  • explain warranty of product if applicable
  • recommend related accessories, games, collectibles
  • Stay current on gaming, electronic, movie, music, collectible, and trading card industries
• Process buys and sales with accuracy
  • Ensure pricing is accurate when scanning products for sale
  • Communicate and enter all appropriate promotions
  • Accept payment forms accurately – inspect for counterfeits with cash
  • Test game systems, electronics, and smartphones while processing customer trade-ins using our in-house computer system and testing forms.
  • Seek approval for purchasing any individual item over $25 for pricing/product confirmation
  • Present offers to customers in a positive, confident manner
• Complete the daily opening/closing checklists
  • Take trash out to dumpster each morning
  • Clean, transfer, file and shelf inventory onto the sales floor with accuracy.
  • Make case covers, replace damaged cases, ensure cases and labels are in good condition
  • Maintain a clean and orderly workspace – clean up your buys, clear counter area, wipe clean your workspace and registers each night with Lysol wipes
  • Walk the retail floor once every two hours – serve our customers
  • Maintain the retail space – fill holes, ensure product is in the correct sections, ensure pricing is accurate, combine like items if sections are full, fill empty sections, re-stock beverages (FIFO), pick up trash,
  • Dust and clean counters and display cases nightly
  • Dust display racks and clean bathrooms weekly
  • Vacuum floor nightly, maintain vacuum
• Recognize security risks, potential theft situations and know how to handle them
• Assist with inventories, price-checks, re-models, projects as needed
• Be on time for all shifts
• Be a positive team player!