What are the responsibilities and job description for the Inbound Call Center Representative position at MeetCSP Technologies?
We are seeking a friendly, dependable, and customer-focused Inbound Call Center Representative to join our team in St. Louis, Missouri. This role is ideal for individuals who enjoy helping people, communicating clearly, and providing excellent service in a structured, fast-paced environment.
As an Inbound Call Center Representative, you will be the first point of contact for customers, handling incoming calls, answering questions, and resolving concerns while delivering a positive and professional customer experience. If you are detail-oriented, patient, and motivated to grow in a customer service role, this is a great opportunity.
Key Responsibilities
- Answer incoming customer calls promptly and professionally
- Respond to inquiries related to products, services, accounts, or general support
- Provide accurate information and resolve customer concerns efficiently
- Document call details and update customer records in internal systems
- Follow call center scripts, procedures, and quality standards
- Escalate complex issues to appropriate departments when needed
- Meet performance goals related to call quality, resolution time, and customer satisfaction
- Maintain a positive, courteous, and solution-focused approach on every call
Qualifications & Skills
- High school diploma or equivalent required
- Previous customer service or call center experience preferred but not required
- Strong verbal communication and active listening skills
- Ability to remain calm, professional, and empathetic during high-volume calls
- Basic computer skills and ability to navigate multiple systems
- Strong attention to detail and accuracy in data entry
- Reliable attendance and punctuality
What We Offer
- Competitive compensation
- Stable, full-time opportunity
- Paid training and ongoing support
- Supportive and team-oriented work environment
- Opportunities for career growth and advancement
How to Apply
Apply directly through really with your resume. Qualified candidates will be contacted for the next steps.
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $19 - $24