What are the responsibilities and job description for the Medical Customer Service Representative (Onsite) - Waco position at Meduit | Driving Revenue Cycle Performance?
About Us
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About The Role
Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title: Medical Customer Service Representative
Interviews & Start Date: Interviewing through 4/17/26 for 4/27/26 start date
Schedule: 9:30am - 6pm Central Time Zone, Monday – Friday
Location: Onsite - 5045 Franklin Ave Waco, TX 76710 (remote eligible after 30 days if meeting metrics)
Paid Training: 3 weeks (training schedule is 9am - 5:30pm)
Compensation: $16 per hour base performance incentives
Key Responsibilities
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following Established Procedures To Resolve Patient Account Balances
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Skills & Competencies
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that escalate
Employment Eligibility
Candidates must be legally authorized to work in the United States at the time of hire
The company does not provide employment visa sponsorship for this position
As a condition of employment, a pre-employment background check will be conducted
What We Offer
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
About The Role
Support our healthcare partners & help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
Title: Medical Customer Service Representative
Interviews & Start Date: Interviewing through 4/17/26 for 4/27/26 start date
Schedule: 9:30am - 6pm Central Time Zone, Monday – Friday
Location: Onsite - 5045 Franklin Ave Waco, TX 76710 (remote eligible after 30 days if meeting metrics)
Paid Training: 3 weeks (training schedule is 9am - 5:30pm)
Compensation: $16 per hour base performance incentives
Key Responsibilities
Helping patients understand financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following Established Procedures To Resolve Patient Account Balances
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Skills & Competencies
Compassion
Communication
Problem-solving
Teamwork
Time management and sound decision-making skills
Required Qualifications
1 year of previous call center experience (In-office or Remote)
High School Diploma/GED
Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
Preferred Qualifications
Experience in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA
Experience with medical billing/claims processing
Experience providing excellent customer service in a variety of situations, including those that escalate
Employment Eligibility
Candidates must be legally authorized to work in the United States at the time of hire
The company does not provide employment visa sponsorship for this position
As a condition of employment, a pre-employment background check will be conducted
What We Offer
Comprehensive paid training
Medical, dental, and vision insurance
HSA and FSA available
401(k) with company match
Paid Wellness Time and Holidays
Employer paid life insurance and long-term disability
Internal growth opportunities
Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Salary : $16