What are the responsibilities and job description for the Fire Alarm Customer Service Representative position at City of Waco?
Minimum Starting Salary is $19.3566 hourly
Working hours:Thursday - Saturday 6pm - 6am and Wednesday 12am - 6am
Must be available to work varying shifts, including but not limited to nights, weekends, and holidays.
The City of Waco Seeks:
The ideal candidate has great customer service skills, pay close attention to detail, and can effectively communicate in a professional manner, this could be the position for you! Apply now!
Minimum Qualifications
Required:
- H.S. Diploma or GED equivalent
- 1 year of customer service and computer experience
- Fire Service Communications from The Association of Public-Safety Communications Officials (APCO) within 180 Days.
- Depending on the needs of the City, additional licenses and certifications may be required Upon Hire.
Position Overview
Under basic supervision, answers emergency and non-emergency calls for Waco Fire Department (WFD), emergency services agencies and general public.
Essential Functions
- Answers emergency and non-emergency calls for fire, personal assistance and emergency medical assistance; determines appropriate call classification and priority.
- Takes information from callers and enters information into the computer database; provides assistance and information.
- Dispatches appropriate resources and monitors active radio traffic; manages resources for appropriate coverage of the city; maintains radio and dispatching equipment.
- May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.
Salary : $19