Medicaid Eligibility Representative (Onsite) - Bilingual - Spanish/English - Hagerstown

About Us

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About The Role

As a Medicaid Eligibility Representative, you will work directly within our client hospitals, making a difference by connecting uninsured hospital patients with crucial funding like Medicaid. You'll work directly with patients, assisting them in completing applications and gathering necessary paperwork, as well as coordinating with relevant government offices to establish eligibility.

Title: Medicaid Eligibility Representative

Schedule: 8am - 4:30pm Eastern Time Zone, Monday – Friday

Location: Onsite -11116 Medical Campus Rd Hagerstown, MD 21742, USA

Compensation: $19 - $21 per hour base

Key Responsibilities

• Successfully coordinate and manage the portfolio of applicants with support staff
• Work as a team player to meet both personal and group or office goals
• Conduct financial fact-finding interviews with patients who are seeking Medicaid and / or other community benefits
• Complete Medicaid and other applicable applications/releases
• Monitor all applicants who are eligible for Medicaid or other financial assistance or coverage plans, as required
• Enter clear and concise notes in the required patient accounting systems in both the hospitals and Meduit Health Systems
• Ensure all supporting documents, including applications and receipts, are obtained and filed timely
• Adhere to all policies and procedures and understand company handbook
• Adhere to all relevant regulations related to our involvement with Federal, State and local government programs as well as Meduit and our clients’ compliance programs
  
  

Skills & Competencies

• Compassion
• Communication
• Problem-solving
• Teamwork
  
  

Required Qualifications

• 1 year of previous call center experience (In-office or Remote)
• High School Diploma/GED
• Experience with electronic health record or similar software program
• Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
• Excellent verbal and written communication and interpersonal skills
• May work occasional evenings and Saturdays
  
  

Preferred Qualifications

• Knowledge of medical terminology, HIPAA, Medicaid, Medicare, and Insurance
• Experience with medical billing/claims processing
• Time management and sound decision-making skills
• Experience providing excellent customer service in a variety of situations, including those that escalate
  
  

Employment Eligibility

• Must be legally authorized to work in the United States without sponsorship
• As a condition of employment, a pre-employment background check will be conducted
  
  

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities
  
  

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.