What are the responsibilities and job description for the Patient Experience Coordinator (PRN) position at medstar-stg?
Status: Per diem (PRN) - Benefits and PTO are not offered
Availability Needed: 4-6 hour shifts weekday and weekends (both during the day and evening) (Example: 11:00am-7:30pm)
Training: Must be available for on-site training at least 3 days per week for the first two weeks of employment
The Patient Experience Coordinator (PXC) seeks to create a positive relationship with each patient and acts as an ambassador across entity departments by performing a variety of activities to assist leadership and the care team to meet departmental and organizational goals. Proactively rounds on patients and families and facilitates information exchange with members of the healthcare team to positively impact the patient experience. Identifies experience related issues and finds resolutions by liaising with the healthcare team and/or other involved departments. Works in partnership with assigned teams and collaborates with Director of Patient Experience to assist in the implementation of improvement strategies.