What are the responsibilities and job description for the Front Desk & Patient Experience Coordinator position at World Class Chiropractic?
Front Desk & Patient Experience Coordinator
World Class Chiropractic is looking for a warm, organized, dependable professional to help run our front desk and create an exceptional experience for every patient.
This is a fast-paced, hands-on position for someone who enjoys helping people, staying organized, and taking ownership of their work.
You will be an important part of the daily operation of the practice and will work closely with our doctors and team to keep the office running smoothly.
What You’ll Do
- Welcome patients and create a warm, professional first impression
- Answer phones, texts, and emails
- Schedule and confirm appointments
- Manage patient flow throughout the office
- Collect payments and explain office policies
- Maintain accurate records and complete administrative tasks
- Help patients stay on track with their care
- Keep the front desk and patient areas clean, organized, and presentable
- Support patient follow-up, marketing, and office projects
- Identify problems and help improve systems
- Assist wherever needed to help the office operate smoothly
This is not a desk-only position. You must be comfortable moving throughout the office, switching between responsibilities, cleaning and sanitizing when needed, and helping wherever needed.
You May Be a Strong Fit If You Are
- Friendly, confident, and professional
- Highly organized and attentive to detail
- Dependable and consistent
- Comfortable speaking with patients in person and by phone
- Able to remain calm and focused when the office is busy
- Coachable and willing to learn
- Someone who follows through and takes responsibility
- Comfortable using computers, scheduling software, email, and text messaging
- Interested in personal and professional growth
Experience in healthcare, hospitality, fitness, customer service, or a busy professional office is helpful, but we are willing to train the right person.
Compensation and Benefits
- $20–$26 per hour, based on experience and performance
- Performance-based bonus opportunities
- Paid orientation and on-the-job training
- Opportunity for advancement
- Group health insurance available; employee-paid premiums apply
- One week of paid vacation after one year of employment
- Chiropractic care benefits
- Paid chiropractic assistant certification training may be available as the role develops
- Professional development and ongoing training
About World Class Chiropractic
World Class Chiropractic is committed to providing exceptional chiropractic care and service.
We believe patients should feel welcomed, respected, and cared for at every interaction. We are building a team of people who take pride in their work, support one another, and want to contribute to something meaningful.
Application Process
Please submit:
- Your resume
- Complete answers to all application questions
Applicants selected to move forward will receive a message requesting a short video introduction before an interview.
The video may be recorded on your phone and should answer a few brief questions about your interest, experience, and approach to work.
Applicants who do not complete the requested steps will not advance in the hiring process.
Pay: $20.00 - $26.00 per hour
Benefits:
- Employee discount
- Health insurance
- On-the-job training
- Paid orientation
- Paid time off
- Paid training
Work Location: In person
Salary : $20 - $26