Patient Coordinator (Full-Time)

Overview

Are you looking to make a difference in healthcare? Look no further!

MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.

Facility: Novant Health Breast Center

Location: 10030 Gilead Road Suite 100 Huntersville, North Carolina 28078 United States

Position Type: Full-Time

Work Schedule Details: M-F 8a-4:30p

Responsibilities

As the first point of contact for patients, referring physicians, and visitors, you will play a vital role in creating a welcoming and positive experience at our imaging center. This position is responsible for greeting patients and their families, ensuring they feel comfortable, and anticipating their needs throughout their visit.

Key Responsibilities

• Warmly welcome patients and visitors, providing exceptional customer service.
• Check patients in and verify necessary information for appointments.
• Answer incoming calls promptly and route them to the appropriate team member.
• Schedule patient appointments accurately and efficiently.
• Collect patient balances and financial responsibilities at the time of service.
• Perform general front desk duties, including administrative tasks as needed.
  
  

What We’re Looking For

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A customer-focused mindset with a commitment to patient care.
  
  

Qualifications

Education:

• High School Diploma or equivalent
  
  

Prior Experience

• 0 - 2 years of experience working in a customer support role or hospitality field
  
  

Special Qualifications

• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment
  
  

Preferred Skills/Experience

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree
  
  

Company Message

A career at MedQuest Imaging will provide you with opportunities for career advancement, dedicated peer support, and continuing education. Our company is committed to providing our employees with the upmost positive work environment. Benefits offered include:

• Competitive salary package
• Health, Dental, and Vision insurance
• Health Savings Account
• Life insurance
• Short/Long term disability insurance
• 401(k) retirement plan
  
  

Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit www.MQImaging.com.