Front Desk / Concierge Patient Coordinator @ Ahwatukee Medical Office

MedLink Health Solutions is a cash-pay naturopathic and regenerative medicine practice in Ahwatukee. We are not an urgent care and we are not a spa. We are a small, high-trust clinical team, and our front desk is the first and last impression every patient has of us.

We are looking for someone with hospitality experience, hotel or restaurant, who knows how to read a room, anticipate what someone needs before they ask, and make people feel taken care of. Medical experience is not required to start.

Why Apply Here:

• If you're interested in working for a clinic that practices medicine that actually reverses health conditions, not just manages symptoms
• If you want to be part of patients healing naturally
• If you want to work somewhere that practices what it preaches
• If you want to enjoy coming to work. We're professional with high standards, but we care about each other's health and happiness as much as our patients
• If you want to learn more about nutrition, supplements, botanicals, homeopathy, IV therapy, stem cell therapy, or massage therapy.

What you'll do day one:

• Greet each patient, prospective patient and vendor that enters the office
• Answer phones, text messages, and emails
• Book and manage scheduling for two naturopathic physicians
• Collect payment at time of service, including confidently discussing and collecting payments
• Keep the front and treatment rooms restocked, clean, and ready, without being asked
• Support two physicians and a massage therapist, and genuinely anticipate what each of us needs to have a smooth day

We will train you on:

• The conditions we treat (hormones, joint/regenerative medicine, IV therapy, weight loss, and more)
• How to explain our membership and fee structure to patients

Room to grow: Once you've earned our trust, typically after the 90-day mark, this role can grow into medical assistant responsibilities: IV bag setup, inventory/ordering, room turnover, and assisting with in-office procedures, with pay to match the added scope.

Schedule: Monday–Thursday, 8:00am–5:00pm, paid lunch break Pay: $18/hour to start, with a compensation and role review at 90 days Benefits: None at this time

Who thrives here: Someone with real hospitality instincts: you notice things, you follow through on promises without being reminded, and you take pride in making someone's experience seamless. If you need a task list to stay busy, this isn't the right fit. If you find things to fix when it's slow, it is.

To apply- required, no exceptions:

• A resume/CV
• Please record a short 2–4 min video answering the following questions. Please film in a quiet, well-lit space with your face clearly visible. Speak clearly and naturally, as if you were speaking with a patient. We want to see your personality so we can get a sense of who you are, not just what you say.
• A patient is very excited to work with the doctor and wants to know more about pricing. You tell the patient the first visit fee is $600 and then the hourly rate for office visits is $150 for 30min or $300 for 60min. They are taken back and become a little uneasy now. How do you respond?
• The doctor has expressed to you that they are uninterested in meeting with any vendor walking into the office. A pushy vendor asks to be placed on the doctor's schedule for a meeting. What do you say?
• Tell why you would be a great fit for this position.

Applications without a CV and video will not be reviewed. Recruiters and staffing agencies: please do not contact us.

No calls or walk-ins, please. Calls directly to the clinic or walk-ins will not be considered. Only apply through this link.

To apply, complete this short form with your resume and video: (A Google account is required to upload your files.)

https://docs.google.com/forms/d/e/1FAIpQLSf9F_hKK9jn5RqjbUcUZc8V2coourxjBDXa6IpTJa56VsD7qQ/viewform

Pay: From $18.00 per hour

Expected hours: 36.0 per week

Work Location: In person

Salary : $18 - $600