Primary Care Registered Nurse (Phone Triage) - 251277

We are seeking a compassionate, experienced, and highly organized Registered Nurse (RN) to join our team in Swissvale, PA. This is a full-time, onsite role focused heavily on phone triage, patient education, and whole-person case management. Ideal candidates will be well-rounded nurses with excellent communication skills, a passion for patient advocacy, and the ability to manage high call volumes while supporting providers and Medical Assistants (MAs).

*Please note! We are looking for someone who has experience working in a Primary Care setting*

Registered Nurse (RN) – Primary Care (Phone Triage & Case Management)

Location: Swissvale, PA

Pay: $33.00 – $43.27 per hour

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Status: Full-time, Onsite Only

Key Responsibilities:

• Phone Triage (70% of the role):
• Handle a steady volume of incoming and outgoing patient calls
• Triage symptoms, provide clinical advice, and escalate concerns as needed
• Document and manage patient cases through the EMR system

• Patient Education:
• Educate patients both in-person and over the phone
• Topics include chronic condition management (e.g., diabetes, hypertension), medication use, and lifestyle modifications

• Case Management:
• Manage patient inquiries, follow-up needs, and social determinants of health
• Assist with tasks ranging from appointment coordination to connecting patients with community resources (e.g., arranging lift chairs, support with housing transitions)

• Collaborative Care Support:
• Work closely with 2 assigned providers and their MAs
• Occasionally assist with clinical tasks such as taking blood pressure or drawing blood
• Support MAs and cover as needed

• Inbox & Documentation:
• Review and respond to patient messages (turned into "patient cases")
• Address medication questions, symptom concerns, and care navigation requests

Required Qualifications:

• Active RN license (PA)
• Minimum of 2 years of nursing experience
• Experience with phone triage and patient case management
• Strong communication, critical thinking, and organizational skills
• Ability to independently manage priorities and maintain a calm, helpful demeanor over the phone
• Comfort working with a diverse and underserved patient population, including those receiving gender-affirming care

Preferred Experience:

• Background in Primary Care, Home Health, Emergency Department, Med-Surg, PACU, or Case Management
• Experience in an FQHC, PACE program, or similar setting is a plus
• Familiarity with social determinants of health and resource navigation
• Prior experience with patient education on insulin administration, hormone injections, and chronic disease management
• Phlebotomy skills and ability to take vitals (limited hands-on care required)

Soft Skills & Fit:

This role is as much about personality and compassion as it is about clinical expertise. We're looking for someone who:

• Communicates clearly and empathetically, especially over the phone
• Stays organized in a fast-paced environment
• Has a genuine passion for improving patient outcomes
• Can think holistically and "see the big picture" when managing patient needs
• Is culturally competent and values health equity

Additional Information:

• No remote work at this time; this is a fully onsite position
• Each nurse supports 2 providers (may increase to 3 depending on future needs)
• No new graduates – we’re seeking experienced, adaptable nurses ready to jump in and make a difference

If you’re a mission-driven nurse who thrives in a dynamic and collaborative setting, we encourage you to apply!