Director, Technical Content Strategy

Location: Hybrid

Medidata follows a hybrid office policy in which employees who are hired for an in-person position are expected to work on site a certain number of days per week in accordance with Company policy.

About our Company:

Medidata is powering smarter treatments and healthier people through digital solutions to support clinical trials. Celebrating 25 years of ground-breaking technological innovation across more than thirty six thousand trials and 11 million patients, Medidata offers industry-leading expertise, analytics-powered insights, and one of the largest clinical trial data sets in the industry. More than 1 million users trust Medidata's seamless, end-to-end platform to improve patient experiences, accelerate clinical breakthroughs, and bring therapies to market faster. Discover more at www.medidata.com.

About the Team:

Serve as the strategic leader and People Manager for our centralized team of Technical Writers (3-4 direct reports; 15-20 staff members). Own the execution, scale, and continuous improvement of our technical content development operation - processes, practices, partnerships, and decisions governing the delivery of transformative customer learning experiences.

Responsibilities:

• Direct and empower the team to produce on-time, quality-correct product technical documentation, for client end users, to support success with Medidata Experiences. Deliverables include: release notes, In-App online Help, self-service knowledge articles, API documentation, system messages and notifications.

• Evolve Medidata's standard technical content model to reflect innovations in learning strategies, industry best practices, and integrated learning experiences for all external and internal learner personas.

• Partner with Medidata strategic leaders to design and bring-to-market impactful technical content solutions.

• Support Voice-of-the-Learner initiatives that capture and action learner feedback.

• Enable and grow team/talent skills to create business-aligned scope and impact opportunities for our technical writers.

• Design and apply innovations and agentic technical content strategies to drive learner success and business growth.

Qualifications:

• 7 years experience as a global Director, Technical Content Design (or related role) in a Life Sciences or Clinical Trial Operations organization - producing external end-user technical documentation and partnering with VP-level product leaders and highly-technical SMEs.

• 7 years experience as a People Manager for a mid-sized, centralized team of technical writers (who work remote and onsite)

• 10 years experience as a technical writer, designing external end-user technical content for Life Sciences or Clinical Trial Operations learner personas.

• Master's Degree in Technical Content Design or a related discipline or equivalent years of experience.

• Proficient in technical content design, information mapping, human-centered design, Articulate Storyline, Confluence, Google Workspace (G Suite), Camtasia, Simplified English, Accessibility enablement, JIRA/agile practices, localization readiness best practices, and agentic technical content design.

• Minimum 3 years PMO experience, with current PMP certification (preferred)

• Advocacy for our global learners, including patients

• Ability to lead cross-org teams in developing integrated technical content solutions

• Development, enablement and empowerment of our talent pool

• Learning-as-a-Service business acumen to position learning solutions as a driver of customer success and business growth

• Demonstrated, exceptional communication, project management, and partnering competencies

• Affinity for partnering at all levels of the organization to lead, support and influence targeted outcomes in varying dynamics

• Creative approach to innovation and ideation that will differentiate our technical content experiences from competitors

• Ability to work well, and enable others to work well, within challenging release or project timeframes in a fast-paced, software development environment

This role designation is hybrid (3 days/week onsite NY/NJ area) or remote.

As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. The salary range for positions that will be physically based in all other locations within the United States is $120,750 to $161,000.

Base pay is one part of the Total Rewards that Medidata provides to compensate and recognize employees for their work. Most sales positions are eligible for a commission on the terms of applicable plan documents, and many of Medidata's non-sales positions are eligible for annual bonuses. Medidata believes that benefits should connect you to the support you need when it matters most and provides best-in-class benefits, including medical, dental, life and disability insurance; 401(k) matching; flexible paid time off; and 10 paid holidays per year.

Equal Employment Opportunity:

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Medidata are based on merit, qualifications and abilities. Medidata is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age, disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. Medidata will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

Applications will be accepted on an ongoing basis until the position is filled.

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