What are the responsibilities and job description for the Support Desk Analyst position at Medicus Healthcare Solutions?
The Opportunity:
The Support Desk Analyst is an excellent opportunity for an early-career IT professional or recent college graduate looking to build a career in IT. Working alongside experienced IT team members who provide hands-on training and mentorship, this person plays a key role in supporting the day-to-day technology operations of Medicus. Beyond core help desk duties, the role also serves as a backup resource for TeleRad IT support and helps coordinate technology training and workstation logistics for our remote providers.
This position is located on-site at our office in Windham, New Hampshire.
In this role, you will:
- Serve as a first point of contact for end-user support, resolving support tickets, troubleshooting hardware and software issues, and using reports to identify areas that need attention.
- Help support the organization's day-to-day IT operations, including computer systems, software, accounts, printers, and network services.
- Support information security by following and reinforcing company security practices and access controls.
- Assist with application and hardware rollouts and changes; maintain accurate IT inventory.
- Help manage the technology side of employee onboarding and offboarding.
- Support the evaluation and testing of new technologies.
- Serve as a backup resource for TeleRad IT support, and coordinate outreach to remote providers, scheduling technology training sessions and organizing workstation setup logistics.
Here's what we look for:
- Bachelor's degree in Information Technology, Management Information Systems, Computer Science, or a related field; recent college graduates are encouraged to apply.
- Foundational understanding of Windows operating systems (Windows 11 and Windows Server), Microsoft 365 tools (such as SharePoint and Azure AD), networking concepts, and information security principles gained through coursework, certification (e.g., CompTIA Network ), internships, or personal experience.
- Strong written and verbal communication skills, with comfort reaching out to and coordinating with remote staff and providers.
- A passion for customer service and delivering high-quality support, with strong interpersonal skills.
- A team-oriented approach and enthusiasm for working in a changing, dynamic environment.
Why You Should Work with Us:
- Quarterly company bonus incentives
- Clearly defined benchmarks for career progression
- Unlimited Paid Time Off
- Full medical, dental, and vision benefits--starting DAY 1!
- 401K matching program, fully vested
- Comprehensive new-hire training and ongoing learning opportunities
- Quarterly company meetings and social events
- State-of-the-art fitness facility and free fitness classes offered each week
- Volunteer Time Off
- Opportunity to go on President's Club (all-expense paid trip for two!)
- Our values guide how we work every day.
People First, Always is how we show up for each other, our clients, and our providers. We look for people with integrity, the willingness to Deliver with Heart, take pride in their work, and believe No One Wins Alone. We’re creative problem solvers who Think Outside the Box when faced with a challenge, and we focus on creating meaningful results — together. At the end of the day, it’s the One Degree that Makes the Difference!
Medicus is proud to share our commitment to diversity and are excited to continue advancing and promoting DEI in the workplace.