What are the responsibilities and job description for the Support Specialist position at Medicom Technologies Inc.?
This job was posted by https://illinoisjoblink.illinois.gov : For more
Information, Please See
https://illinoisjoblink.illinois.gov/jobs/13371359
Medicom Description (Only on the main Careers Page)
MEDICOM
Medicom is a leading enterprise imaging software company that solves
longstanding interoperability challenges for clinicians, staff,
patients, and researchers. Its core platform, Connect, supports diverse
enterprise imaging interoperability use cases. These include access to
prior and unread imaging studies, point-of-care workflows, patient
access to images, orders and results workflows for teleradiology,
telestroke and trauma, and cross-institution sharing of digital imaging.
Medicom\'s Network is adopted by over 1,000 US healthcare institutions
and backed by leading venture capital firms, such as UPMC Enterprises.
Data and insights from the Medicom Connect network drive Medicom\'s
Intellect offering, which helps clinicians and researchers advance
patient care and develop new therapies.
Individual Job Req
Position: Support Specialist
The Medicom Support Specialist will be responsible for supporting
Medicoms product suite for customers across the network. Supporting
Medicoms products will require configuration of DICOM connectivity, Push
and Store destinations, Query and Retrieve debugging, HL7 interfaces for
bi-directional ORU, ORM, SIU, ADT and API interfaces through FHIR, and
familiarity with DICOM SR. Medicom is seeking a positive and hands-on
individual that will be working directly with both patients and
providers.
Responsibilities
Fielding live calls from both patients and end-users to support
technical issues
Fielding tickets within our Salesforce environment and managing the
queue to adhere to our Service Level Agreement (SLA) with clients.
Troubleshooting technical issues with DICOM sends, queries, or stores.
Troubleshooting network or hardware-related issues on client devices.
Troubleshooting issues with sending and receiving of HL7 Messages
Troubleshooting issues with FHIR integrations
Upgrading existing clients to new versions of our software
Supporting our Implementation Team through technical roadblocks with
live implementation.
Creating articles for our internal and client-facing Knowledge Base
Triaging clients feedback with our Development team to improve upon
product functionality
Qualifications
2 years of experience working with an enterprise PACS.
1 years of experience building and supporting HL7 interfaces for
radiology workflows.
Knowledge of HIPAA and healthcare standards.
Basic Network troubleshooting (TCP/IP).
Basic Server and Hardware troubleshooting.
Strong written and oral communication skills.
Experience working directly with end users and clients.
Positive and courteous during customer support.
Information, Please See
https://illinoisjoblink.illinois.gov/jobs/13371359
Medicom Description (Only on the main Careers Page)
MEDICOM
Medicom is a leading enterprise imaging software company that solves
longstanding interoperability challenges for clinicians, staff,
patients, and researchers. Its core platform, Connect, supports diverse
enterprise imaging interoperability use cases. These include access to
prior and unread imaging studies, point-of-care workflows, patient
access to images, orders and results workflows for teleradiology,
telestroke and trauma, and cross-institution sharing of digital imaging.
Medicom\'s Network is adopted by over 1,000 US healthcare institutions
and backed by leading venture capital firms, such as UPMC Enterprises.
Data and insights from the Medicom Connect network drive Medicom\'s
Intellect offering, which helps clinicians and researchers advance
patient care and develop new therapies.
Individual Job Req
Position: Support Specialist
The Medicom Support Specialist will be responsible for supporting
Medicoms product suite for customers across the network. Supporting
Medicoms products will require configuration of DICOM connectivity, Push
and Store destinations, Query and Retrieve debugging, HL7 interfaces for
bi-directional ORU, ORM, SIU, ADT and API interfaces through FHIR, and
familiarity with DICOM SR. Medicom is seeking a positive and hands-on
individual that will be working directly with both patients and
providers.
Responsibilities
Fielding live calls from both patients and end-users to support
technical issues
Fielding tickets within our Salesforce environment and managing the
queue to adhere to our Service Level Agreement (SLA) with clients.
Troubleshooting technical issues with DICOM sends, queries, or stores.
Troubleshooting network or hardware-related issues on client devices.
Troubleshooting issues with sending and receiving of HL7 Messages
Troubleshooting issues with FHIR integrations
Upgrading existing clients to new versions of our software
Supporting our Implementation Team through technical roadblocks with
live implementation.
Creating articles for our internal and client-facing Knowledge Base
Triaging clients feedback with our Development team to improve upon
product functionality
Qualifications
2 years of experience working with an enterprise PACS.
1 years of experience building and supporting HL7 interfaces for
radiology workflows.
Knowledge of HIPAA and healthcare standards.
Basic Network troubleshooting (TCP/IP).
Basic Server and Hardware troubleshooting.
Strong written and oral communication skills.
Experience working directly with end users and clients.
Positive and courteous during customer support.