What are the responsibilities and job description for the In-Office Adminstrative Assistant position at Medical Transportation Management?
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What Will Your Job Look Like:
The Administrative Assistant will work closely with the Program Manager or General Manager to provide clerical and administrative support. Duties may include phone calls (both outgoing and incoming calls), general clerical tasks, and data entry; handle numerous other customer requests, receptionist and administrative support.
Location: 1100 Ward Ave Ste 835 Honolulu, HI 96814
This is a fulltime and in-office position, Monday-Friday.
What you’ll do:
- Provide comprehensive reception and phone coverage while maintaining a high level of professionalism
- Forward incoming calls to the appropriate person/department
- Attend to a variety of administrative details such as keeping informed of department activities
- Report promptly any complaints or unusual circumstances that may arise to Management
- Check fax machine regularly; deliver faxes to the appropriate person/department with special attention to urgent faxes
- Ensure all staff and visitors are greeted in a pleasant and professional manner
- Project a professional image of MTM
- Use excellent customer service skills, establish and maintain effective working relationships with employees, agencies, participants, external partners, and the general public
- Communicate professionally with all levels of management internally and externally
- Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy
- Adhere to all MTM established protocols and policies
What you’ll need:
Experience, Education & Certifications:
- High school diploma or G.E.D.
- 2 years customer service experience
- 1 year administrative experience in a professional environment
Skills:
- Must possess the ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business
- Knowledge of Microsoft Word, Microsoft Excel and other Office Suite products
- Ability to work well under pressure
- Ability to work independently and also collaboratively with others to achieve defined goals
- Excellent communication skills
- Outstanding analytical and organizational skills, with attention to detail
- Ability to maintain high level of confidentiality
Even better if you have...
- College degree, preferred
- 1 year experience working with the ADA and/or elderly population, preferred
What’s in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Min Salary: $22/hr
Max Salary: $22/hr
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM’s People & Culture.
#MTMTransit
As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations.
In 2009, MTM’s leadership created MTM Transit, to offer an unparalleled hands-on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. From utilizing mobility management tools like assessments and travel training to promote public transit ridership, to fully managing the operation of fixed route and paratransit services, to overseeing quality assurance for multi-vendor transit systems, MTM Transit can help solve even your toughest transit challenges. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources.
Over the past 12 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands-on management. We’ve also enhanced our service offerings, growing with our clients to offer innovative services like on-demand microtransit systems.
Salary : $22