Sleep Intake Specialist

We are excited to announce that we are hiring for a full-time hybrid position. Work in our office location on Tuesdays, Wednesdays, and Thursdays, and enjoy the flexibility of remote work on other days.

Apply today to become a part of our dynamic team!

The Sleep Intake Specialist Responsible for the processing of new PAP Equipment and Supply orders including obtaining all essential documentation required to qualify and dispense the order. Qualify insurance, disclose patient financial responsibility and schedule setup appointments. Collaborate with healthcare providers, patients, and insurance companies to ensure timely and accurate processing of PAP orders. Communicate with patients regarding order status, delivery schedules, and any necessary documentation or information required.

• Receive and review new PAP orders from healthcare providers or patients.
• Enter patients’ information and PAP orders into the system.
• Work in e-prescribing systems to receive orders and process orders.
• Pull documentation from physician based epic systems.
• Verify the completeness and accuracy of order information, including prescription details, documentation, and insurance coverage.
• Ensure compliance with regulatory requirements and company policies during the order processing.
• Proficient knowledge of payor qualification and documentation requirements and guidelines.
• Maintain comprehensive and accurate records of PAP equipment orders, insurance information, and patient details.
• Obtain proper documentation for billing, reimbursement, and compliance purposes.
• Follow up on task progress, ensuring timely completion and adherence to established deadlines.
• Ability to accurately document patient and referral interactions, including issue descriptions, resolutions, and follow-up actions taken.
• Communicate with patients and referrals regarding order status, delivery schedules, and any necessary documentation or information required.
• Address patient inquiries, concerns, and provide appropriate support throughout the ordering process. Collaborate with other departments to assist in processing orders.
• Responsible for meeting metric standards set by Sleep Intake Manager to ensure success.
• Proper etiquette and professionalism are required.
• Perform other duties as assigned.

• Minimum of 1-2 years’ experience as an administrative assistant or equivalent.
• Knowledge of PAP equipment, respiratory equipment and basic DME industry is helpful.
• Perform office/clerical motor skills and extensive computer and telephone usage.
• Excellent communication and customer service skills for both internal and external customers.
• Detail oriented with excellent interpersonal and organization skills (team player).
• Demonstrates the ability to multi-task.