What are the responsibilities and job description for the Office Manager position at Medical Resources and Guidance, Inc.?
Location: Thibodaux, LA/ In-Office
Employment Type: Full-Time/ 8-5 M-F
Reports To: Program Manager and Administration
About Us
Medical Resources and Guidance is a case management agency dedicated to supporting individuals and families through compassionate, client-centered services. We work closely with community partners, healthcare providers, and social service organizations to improve outcomes and promote stability and independence for those we serve.
Position Summary
The Office Manager plays a key role in ensuring the smooth daily operations of our agency. This position oversees administrative functions, supports case management staff, manages office systems, and helps maintain compliance with agency policies and regulatory requirements. The ideal candidate is organized, detail-oriented, and experienced in a healthcare or human services environment.
Key Responsibilities
Administrative & Office Operations:
- Manage daily office operations and ensure efficient workflow
- Oversee scheduling, phone coverage, correspondence, and records management
- Maintain office supplies, equipment, and vendor relationships
- Develop and improve administrative procedures and systems
Staff & Program Support
- Provide administrative support to case managers and leadership
- Assist with onboarding, training coordination, and staff documentation
- Track staff schedules, timesheets, and coverage needs
Compliance & Documentation
- Maintain confidential client and agency records in compliance with HIPAA and other regulations
- Support audits, reporting, and quality assurance processes
- Ensure accurate data entry and file maintenance
Financial & Billing Support
- Assist with invoicing, billing, and payment tracking (as applicable)
- Support budget tracking and expense reporting
- Coordinate with external billing or accounting services
Qualifications
- Associate’s or Bachelor’s degree in Business Administration, Healthcare Administration, or related field (preferred)
- Minimum [2–3] years of office management or administrative experience
- Experience in case management, healthcare, behavioral health, or social services preferred
- Proficiency in Microsoft Office and/or Google Workspace
- Strong organizational, communication, and problem-solving skills
- Ability to handle sensitive information with professionalism and discretion
Preferred Skills
- Familiarity with electronic health records (EHR) or case management software
- Knowledge of Medicaid, insurance billing, or social service documentation
- Experience supervising administrative staff
Compensation & Benefits
- Salary: DOE
- Benefits include health insurance, paid time off, holidays, and professional development opportunities
How to Apply:
Interested candidates should submit a resume and cover letter to paige.spears@medres4.com or apply through really posting.
Medical Resources and Guidance is an Equal Opportunity Employer and values diversity in our workforce.
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person