Administrative Assistant

Key Responsibilities:
    •    Assist the Clinical Operations Manager and Clinical Operations Director with administrative tasks related to clinical flow, scheduling, reporting, and patient engagement.
    •    Support usage of Tebra and related clinical systems, including Patient Portal updates, Feedback management, Engagement tracking, Provider Presence, Dropbox organization, and communication platforms.
    •    Conduct and assist with Weekly/Monthly Audits by preparing reports, gathering data, and ensuring documentation accuracy.
    •    Assist with enforcement of clinic compliance regulations, protocol deadlines, and documentation requirements.
    •    Serve as a Point of Contact for general patient and clinic inquiries; route messages and escalate concerns as needed.
    •    Support the scheduling department by helping maintain workflow accuracy, patient communication, and appointment follow-up tasks.
    •    Assist in ordering, tracking, and organizing medical and office supplies for clinic locations.
    •    Help maintain compliance with healthcare regulations and clinic policies, including cleanliness standards, HIPAA guidelines, and safety protocols.
    •    Collaborate with clinical staff, providers, clinic managers, and administrative teams to ensure smooth clinic operations.
    •    Assist with travel coordination, logistics organization, and clinic coverage support when needed.
    •    Support Mobile Collaboration and Logistics tasks as assigned.
    •    Assist with the hiring process by scheduling interviews, organizing candidate documents, and helping collect feedback.
    •    Serve as a liaison between scheduling, marketing, and clinic departments to support operational alignment.
    •    Assist with documentation related to clinic employee conflicts, corrective actions, and communication follow-ups.
    •    Other administrative duties as assigned.
Qualifications:
    •    Associate degree required; Bachelor’s degree in healthcare administration, business administration, public health, or a related field preferred.
    •    Experience in healthcare administration, office administration, or clinical support environments preferred.
    •    Familiarity with EMR systems and practice management workflows.
    •    Strong organizational skills and high attention to detail.
    •    Ability to work independently with minimal supervision and maintain self-motivation.
    •    Ability to present ideas clearly and assist with process improvements.
    •    Direct, professional communication skills.
    •    Excellent interpersonal and customer service abilities.
    •    Strong multitasking, time management, and administrative support skills.
    •    Commitment to providing nonjudgmental, high-quality healthcare support to clinics and patients.