What are the responsibilities and job description for the Receptionist (Peds) position at Medical Associates of NWA?
Overview
At Northwest Arkansas Pediatrics, we believe every team member contributes to our success. We're looking for someone who enjoys helping others, takes pride in providing outstanding customer service, and is eager to jump in to support their coworkers whenever needed to ensure our patients and families receive exceptional care and an outstanding experience from the moment they walk through our doors.
We also believe work should be fun! If you enjoy raiding the candy stash, petting baby goats, holiday contests, or rocking your best 80’s attire for a team bowling competition, you’ll probably fit right in, and we’d love to hear from you!
Responsibilities:
- Greet and assist patients and families with a friendly, professional attitude.
Check patients in and out while verifying patient and responsible party demographic information, insurance eligibility, and completion of required pre-visit screenings.
Maintain accurate and up-to-date patient records by ensuring current insurance cards are on file and annual registration and Protected Health Information (PHI) forms are completed and signed.
- Verify insurance eligibility and Medicaid PCP assignments before appointments.
- Schedule, reschedule, and cancel appointments following clinic guidelines.
- Collect co-pays, deductibles, and outstanding balances at the time of service.
- Answer and direct incoming phone calls and relay messages to the appropriate staff.
- Performing other duties as assigned to support the team.
What We're Looking For:
- Outstanding customer service and communication skills.
- Positive attitude and genuine desire to help others.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong attention to detail and accuracy.
- Dependable with excellent attendance and punctuality.
- Comfortable learning new technology and working within electronic medical records.
- Team player who is willing to jump in wherever needed.
- Ability to remain calm and professional during busy or stressful situations.
Qualifications:
- High school diploma or GED required.
- Previous medical receptionist, clerical, or customer service experience preferred.
- Must be available to work Monday through Friday.
- Occasional travel between our Fayetteville and Pinnacle Hills (Rogers) clinic locations may be needed to provide coverage and team support.
About Northwest Arkansas Pediatrics Northwest Arkansas Pediatrics, a MANA Clinic, is committed to providing excellent, compassionate care to children and their families. Our pediatricians and staff have 30 years of experience caring for children. Drs. Joe T. Robinson and Terry Payton founded the Northwest Arkansas Pediatric Clinic in 1983 to provide comprehensive care for children from infancy to adolescence. Today, NWAP has 20 board certified pediatricians on staff and locations in Fayetteville and Pinnacle Hills.
About MANA Medical Associates of Northwest Arkansas (MANA) is an independent physician group that includes family medicine, pediatrics, women’s health and an array of specialists and advanced health services. MANA clinics are independent, physician-owned practices. As a physician-owned practice, our physicians can focus on compassionate, quality, patient care, and retain the quality, personal clinic environment. Physicians make decisions that shape excellent patient care in our practices. By working together, MANA physicians can responsibly manage the costs associated with health care, improve our practice efficiencies, and enhance overall care for patients. Our mission is to improve the quality of life by providing compassionate, comprehensive, quality healthcare.
Benefits We Offer:At MANA, you will receive more than just pay. We offer various benefits that matter most to you. MANA team members are eligible to receive benefits. Below are some of our various benefit offerings:
Comprehensive Benefits –
-Medical Insurance
-Vision Insurance
-Dental Insurance
-HSA or FSA options with medical insurance
-Voluntary Aflac Accident and Critical Illness
-Employer paid life, long-term & short-term disability benefits
-401(K) match and profit sharing
-Up to 21.5 paid days off (PDO, EID and Perfect Attendance benefits) & 6 days paid holidays; during your first year of employment
-Corporate Discounts: MANA has partnerships with various local and nationwide retailers to provide discounts to you; Dell, ATT, Verizon, UARK Federal Credit Union, and many more!
- One-On-One Training and Development: At time of hire with MANA, you will go through detailed training to ensure you are equipped with what you need for success in our clinics
Medical Associates of Northwest Arkansas (MANA) is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Responsibilities
- Greet and assist patients and families with a friendly, professional attitude.
Check patients in and out while verifying patient and responsible party demographic information, insurance eligibility, and completion of required pre-visit screenings.
Maintain accurate and up-to-date patient records by ensuring current insurance cards are on file and annual registration and Protected Health Information (PHI) forms are completed and signed.
- Verify insurance eligibility and Medicaid PCP assignments before appointments.
- Schedule, reschedule, and cancel appointments following clinic guidelines.
- Collect co-pays, deductibles, and outstanding balances at the time of service.
- Answer and direct incoming phone calls and relay messages to the appropriate staff.
- Performing other duties as assigned to support the team.
What We're Looking For
- Outstanding customer service and communication skills.
- Positive attitude and genuine desire to help others.
- Ability to multitask and remain organized in a fast-paced environment.
- Strong attention to detail and accuracy.
- Dependable with excellent attendance and punctuality.
- Comfortable learning new technology and working within electronic medical records.
- Team player who is willing to jump in wherever needed.
- Ability to remain calm and professional during busy or stressful situations.
Qualifications
- High school diploma or GED required.
- Previous medical receptionist, clerical, or customer service experience preferred.
- Must be available to work Monday through Friday.
- Occasional travel between our Fayetteville and Pinnacle Hills (Rogers) clinic locations may be needed to provide coverage and team support.