What are the responsibilities and job description for the Customer Service Representative position at Medical Associates Clinic?
Medical Associates Business Office is hiring a Customer Service Representative to answer patient questions via phone on a variety of topics including insurance and billing. This position has the opportunity to work from home if desired after training!
Schedule: During training, schedule is in-person Monday – Friday from 8am-5pm. Employee will have the opportunity to work 4 x 10-hour days or 5 x 8-hour days based on the scheduling needs of the department. This position is full-time role working 80 hours per pay period.
Location: After successful completion of training and consistently being able to meet productivity goals, this position has the ability for a hybrid schedule. In-person training is at Medical Associates West Campus (1500 Associates Drive)
Benefits Package Includes:
Education: Equivalent to a high school diploma or GED.
Experience: From three months to one year of similar or related experience. Previous customer service experience required.
Other Skills: Outstanding communication and customer service skills, high attention to detail, ability to multi-task, and previous phone experience highly preferred.
Schedule: During training, schedule is in-person Monday – Friday from 8am-5pm. Employee will have the opportunity to work 4 x 10-hour days or 5 x 8-hour days based on the scheduling needs of the department. This position is full-time role working 80 hours per pay period.
Location: After successful completion of training and consistently being able to meet productivity goals, this position has the ability for a hybrid schedule. In-person training is at Medical Associates West Campus (1500 Associates Drive)
Benefits Package Includes:
- Single or Family Health Insurance with discounted premium rates for wellness program participation.
- 401k with immediate matching (50% on the dollar up to 7% of pay) additional annual Profit Sharing
- Flexible Paid Time Off Program (24 days off/year)
- Medical and Dependent Care Flex Spending Accounts
- Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.
- Review, verify, and correct insurance records. Review account and correct demographics and A/R. Research claim activity; handle manual insurance claim requests; handle carve-outs; follow-up for payment.
- Respond to phone, written, and e-mail inquiries to identify, research and resolve billing issues. Handling EOB's, submitting physician notes for protests and appeals, resubmitting corrected HCFA's, protesting denials and follow-up to ensure the claim reaches end of process.
- Responsible for handling and maintaining current assigned work queues.
- Possess knowledge to communicate with clinical departments, Insurance staff, Insurance companies, and many other third parties to resolve patient billing questions.
- Work assigned reports and audit accounts to ensure proper disbursal, refunds and adjustments.
- Educate patients on MAC policies; interpret their Explanation of Benefits and monthly statements.
- Complete all additional assigned projects and duties.
Education: Equivalent to a high school diploma or GED.
Experience: From three months to one year of similar or related experience. Previous customer service experience required.
Other Skills: Outstanding communication and customer service skills, high attention to detail, ability to multi-task, and previous phone experience highly preferred.