Standing Order Specialist - NEMT

Standing Order Specialist

Summary: Standing orders are transportation trips set up for members who have the same appointment days and times every week or every other week for an extended period.

Essential Functions

• Setting up standing order submissions by entering them into the computer system.
• Contacting transportation providers about standing order request or available standing orders.
• Making sure that all the members' contact information is correct and that the standing order's information matches what is already in the computer system.
• Contact the members or facilities if any information is unclear or missing.
• Checking the computer system for expiring standing orders and extending them when needed.
• Canceling standing orders upon member or facility requesting.
• Editing standing orders upon member or facility request. Changes may be phone numbers, addresses, appointment times, or appointment dates.
• Rerouting trips from one transportation provider to another upon member, facility, or transportation provider request.
• Answering incoming emails from facilities, transportation providers, and upper management.
• Answering phone calls from transportation providers and facilities about any standing order questions or concerns.
• Fill in with dispatch when the department is short or slow. This entails answering incoming calls, replying to dispatch emails and working unassigned trips.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• Previous dispatch experience.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Excellent time management skills.
• Must take direction well.
• Computer literate with the ability to learn customer service software applications.
• Professional appearance.
• Positive attitude.
• Data Entry
• Able to work well and communicate with others.
• Work requires willingness to work a flexible schedule.

MINIMUM REQUIRED EDUCATION/TRAINING 

• High school diploma or equivalent.

Job Type: Full-time

Pay: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $16