Junior IT Specialist (Helpdesk Technician)

Junior IT Specialist (Helpdesk Technician)Location: Brooklyn, NY (In-office)Schedule: Full-Time (W2)Compensation: $25 - $27/hr About MedEliteMedElite is a growing healthcare organization providing integrated services to patients and partner facilities nationwide. We are committed to operational excellence and innovative solutions that support high-quality patient care.Position SummaryThe Junior IT Specialist will serve as a frontline support resource for MedElite's internal teams, providing helpdesk and technical support across hardware, software, and network-related issues. This role will support employees primarily in a Google Workspace environment and will assist with onboarding/offboarding, troubleshooting, device setup, and internal IT projects in partnership with the Director of IT.Key ResponsibilitiesProvide helpdesk support to internal employees, phone, and in-person troubleshootingTroubleshoot hardware, software, printer, and connectivity issues across the organizationSupport employee onboarding and offboarding, including laptop setup, Google account provisioning, and access managementAdminister basic Google Workspace functions such as password resets, group management, and user access troubleshootingAssist with IT inventory tracking, device deployment, and equipment managementSupport endpoint setup and configuration (Windows environments as needed)Escalate complex technical issues to the Director of Technology and assist with resolutionHelp maintain IT documentation, internal guides, and support processesAssist with IT projects including software rollouts, system upgrades, and security initiativesEnsure proper handling of sensitive data and follow internal compliance/security expectationsQualifications2-3 year of IT support or helpdesk experience (or equivalent training/education)Familiarity with Google Workspace (Gmail, Drive, Admin Console, groups, user management) and Google CloudStrong troubleshooting skills across hardware, networking basics, and common business applicationsStrong communication skills with a customer service mindsetAbility to manage multiple tickets and prioritize effectivelyPreferred QualificationsExperience supporting Windows environmentsFamiliarity with endpoint management tools (ex: Microsoft Azure, Admin Console, Google Endpoint Management, etc.)Experience in healthcare or regulated environments with sensitivity to HIPAA-related practicesCompTIA A or Network certification (preferred, not required)BenefitsHealthDentalVisionCompany-Sponsored Life Insurance401KPaid Time OffCommuter BenefitsComplimentary Travel Expenses Why Work With Us?Make a meaningful impact in the nursing home communityWork in a collaborative, mission-driven environmentEnjoy work-life balance Equal Opportunity EmployerMedElite is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. MedElite is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.Ready to Make a Difference?Apply today and help us deliver compassionate, personalized care where it matters most.

Salary : $25 - $27