What are the responsibilities and job description for the Referral Coordinator position at MedCura Health?
Overview
This position provides care coordination for MedCura Health multi-disciplinary clinicians serving homeless, sliding-fee scale, uninsured, and other marginalized patients including information for scheduling and managing referrals.
Qualifications
- High school diploma or equivalent.
- At least two (2) years in a medical office as a Medical Assistant or Medical Coder.
- Current Certified Medical Assistant preferred.
- Minimum of two (2) years experience in a customer service position.
- Knowledge of medical office patient processing.
- Knowledge of current procedural terminology, ICD-10 coding, and other related billing policies and procedures.
- Excellent communication, organizational and customer service skills.
- Excellent phone etiquette.
Responsibilities
- Work as part of a cohesive and innovative clinical support team to provide support for medical providers and link under-served patients with needed medical referrals.
- Follow-up with patients, including reminding them of referral appointments, addressing barriers, and providing support throughout the entire referral process.
- Faxing, mailing and processing of referral requests and supporting documentation.
- Run queries and monitor clinical inboxes to track referral progress/completion.
- Research local providers and medical services, establishing new contacts and resources for patients.
- Initiate and maintain communication between practice and other medical providers from the local medical and specialty medicine community.
- Act as a liaison between practice and other health care providers and facilities.
- Assist in training and supervision of clinic support staff for the referrals program.
- Work with Nurse Manager to solve referral problems and to streamline processes to increase efficiency.
- Ensure all required referral, prescription refill and precertification’s forms are accurate and complete prior to processing.
- Participate in compliance, quality assurance and quality improvement activities as directed by supervisor.