Delivery Technician I

Job Summary/Job Purpose:

The Delivery Technician I effectively interacts with patients/clients, their families, caregivers, and members of the healthcare/HME team in providing professional home medical equipment products and services. Provides delivery set-up, initial instruction, and pick-up of HME.

Job Duties / Essential Functions:

• Deliver, set up and pick up durable medical equipment, oxygen products, and supplies to home care patients and commercial accounts following all company policies and procedures.
• Provide patient/client with clear instruction on the proper use of equipment.
• Able to assess home safety, accessibility and patient/customer status and needs, communicate with supervisor or Quality team when patient/environment has changed.
• Partner with dispatch department to create most efficient delivery routes.
• Practice safe driving habits and ensure proper oversight of vehicle and equipment while on a delivery or pick-up.
• Follow proper safety precautions, both on the road and within patient/client locations. Perform proper infection control procedures.
• Treat patients with kindness and compassion.
• On a rotating basis, ability to be on-call and respond to inquiries or concerns within company guidelines.
• All other duties assigned.

Skills / Qualifications:

• High School or GED
• Valid driver’s license with no significant infractions per the DMV within the last 3 years
• Previous delivery experience preferred
• Ability to obtain/maintain DOT medical card
• Strong communication and customer service skills
• Organized and detail oriented
• Ability to use Tablet/iPad to navigate through internal system/application
• Basic math skills

Physical Requirements / Working Conditions:

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position.

Upon request for a reasonable accommodation, the Company may be able to adjust or excuse one or more of these requirements, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

• Ability to pass DOT medical exam
• Lifting up to 60 pounds
• Stand, sit, walk for long periods of time
• Ability to use dolly or hand cart to push/pull larger items of significant weight
• Kneel, stoop, bend, or crawl
• Enter and exit vehicle safely, using step or handle